Security Officer | Per Diem | Rotating | Concord

Concord Hospital•Concord, NH

13d

About The Position

Security Officers help ensure the stability and safety of patients, staff members, and visitors in accordance with Security Department regulations and policies. The role includes responding to aggressive or combative behavior, monitoring high-risk patients in the Emergency Department, documenting incidents, conducting facility and satellite-office security rounds, and providing security support to Concord Hospital Medical Group practices and other satellite offices. The position also uses security systems, equipment, and resources, including equipment associated with the Security Operations Center. Officers attend department meetings and training, coordinate or support security training at satellite locations, handle investigations and off-site calls for service, and address security concerns in coordination with department leadership, practice staff, and local law enforcement. This role has medium material-handling demands and involves regular walking and bending, exposure to airborne and bloodborne pathogens and bodily fluids, and occasional exposure to airborne contaminants and variable weather conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent (GED).
Valid New Hampshire driver's license.
Obtain Management of Aggressive Behavior certification within 30 days of hire.
Obtain certification in the use of forensic restraints (handcuffs) within 30 days of hire.
Obtain Conductive Energy Weapon (C.E.W.) certification within 30 days of hire.
Obtain Basic Life Support (BLS) certification within 30 days of hire.
Skills in crisis management and de-escalation.
Conflict-resolution skills and/or demonstrated ability to be effective in high-stress or emergent situations.
Prior experience providing quality customer service.
Ability to interact with people from diverse social, economic, and ethnic backgrounds.
Ability to analyze situations and take quick, effective, and reasonable courses of action.
Ability to write reports.
Ability to understand and carry out oral and written directives.
Computer competency.
Ability to meet the position's physical demands, including lifting, carrying, or pushing/pulling loads and regularly bending, climbing, kneeling, speaking, squatting, and walking.

Nice To Haves

Associate's degree preferred.
Experience as a Healthcare Security Officer, Corrections Officer, Police Officer, Military member, or in Behavioral Health preferred.
If security-related experience is absent, an associate's or bachelor's degree in a related field may be considered in lieu of experience.

Responsibilities

Assist in the management of aggressive or combative patients.
Monitor high-risk patients awaiting disposition in the Emergency Department and complete proper documentation.
Assist with the proper application of restraints and use of Management of Aggressive Behavior techniques; assist the patient and document the event appropriately.
Document Security Department incidents and activities as required.
Conduct security and safety rounds of the facility during the shift.
Coordinate appropriate follow-through under Care of the Expired Patient protocols as a liaison among the Medical Examiner's office, funeral directors, and families.
Use security systems, equipment, and resources, including equipment associated with the Security Operations Center.
Attend department meetings and complete department training.
Provide security for CHMG practices and other Concord Hospital satellite offices.
Make rounds through satellite locations.
Work with the Security Program Manager to coordinate training such as Management of Aggressive Behavior, Armed Intruder, and other programs as needed.
Provide a security presence when needed for difficult or potentially disruptive patients or visitors.
Act as a liaison between practices or offices and local law enforcement.
Address security-related concerns raised by employees and staff.
Assist department leadership in developing security-related policies.
Handle investigations involving Security.
Notify Security Administration of emerging issues.
Manage off-site calls for service through the dispatch database.
Perform other Security-related duties as assigned.