Security - Sec Officer (PT)

TB ISLE RESORT LP•Aventura, FL

1d•Onsite

About The Position

The Security Officer ensures the safety and security of guests, members, associates, patrons, and visitors while providing professional, courteous service and protecting the resort’s assets. The role requires working in a fast-paced, changing environment and maintaining continual surveillance of resort areas, surrounding property, and CCTV systems. The officer responds to emergencies and guest needs, conducts security rounds, documents activity, and follows resort and security-management procedures. This is a part-time position at JW Marriott Turnberry Miami Resort & Spa in Aventura, Florida.

Requirements

At least one year of progressive experience in a luxury resort or equivalent.
High school diploma.
Ability to communicate in English.
Ability to work overnight and flexible schedules, including holidays and weekends.
Ability to perform multiple tasks in a fast-paced environment.
Experience using computers and software programs such as Microsoft Word, Excel, and Outlook.
Physical ability to lift, pull, and push items up to 50 pounds, and to stand, walk, reach, and bend throughout the shift.

Nice To Haves

CPR, First Aid, and AED certifications.
Experience in a large hotel environment.
Knowledge of MS Shift, Key Watcher, and SAFLOK.
Ability to communicate in a second language.

Responsibilities

Provide each guest with a warm, personal greeting and respond to guest requests in a timely manner.
Comply with resort standards, regulations, and security office policies to support safe and efficient operations.
Assist guests with directions to their rooms or with room entry according to hotel standards.
Respond to medical, security, guest-complaint, and other emergency situations; administer First Aid or CPR as needed.
Answer phones using the standard greeting and help callers with their needs.
Maintain surveillance of resort areas, bordering property, and CCTV systems.
Use proper radio etiquette and complete security activity logs and accurate incident reports.
Respond to incidents promptly and defuse threats or violence within the resort.
Control keys according to established guidelines and maintain knowledge of the computerized locking system.
Check packages and associate bags at staff and parking-area entrances and exits.
Challenge suspicious persons, record their identification, and escort them off the property when warranted.
Conduct rounds throughout the resort, check for unsecured areas, and document discrepancies.
Receive and process lost-and-found items according to established procedures.
Maintain professional appearance and grooming, including wearing the proper uniform, name tag, and issued equipment.
Perform additional duties requested by management.