Security Officer - PT
About The Position
The Security Officer ensures the safety and security of Guests, Team Members, and Thunder Valley Casino Resort assets. The role is performed in accordance with Company standards, policies, and procedures, and requires promoting the company’s “Winning Attitude” culture and AAA Four Diamond service standards. The position responds to emergencies, patrols casino and property areas, observes and reports suspicious activity, investigates incidents, escorts people when requested, and transports and protects resort assets. Officers may perform special assignments such as Podium Officer, Pool Officer, or Bike Officer, and may operate a Security vehicle.
Requirements
- High school education or equivalent preferred.
- Previous work experience in security or guest services preferred.
- Ability to communicate effectively with Guests, Team Members, and Management in written and verbal form.
- Valid California driver’s license.
- Must be at least 21 years of age.
- Must be able to obtain a UAIC Tribal Gaming License.
- Ability to meet the stated physical requirements, including responding physically to incidents and evacuations, communicating by two-way radio and telephone, and lifting up to 50 pounds with or without assistance.
- Manual dexterity to operate job-related equipment.
- Must possess proper safety training in the use of chemicals.
Nice To Haves
- Previous work experience in security or guest services.
- High school education or equivalent.
Responsibilities
- Practice, support, and promote Thunder Valley Casino Resort’s “Winning Attitude” company-wide culture and demonstrate AAA Four Diamond service standards.
- Respond to and assist with emergencies, including fires, medical emergencies, and criminal activity.
- Patrol and observe public areas, Team Member service areas, back-of-house areas, and casino property.
- Remain alert and respond to disturbances to defuse incidents, becoming involved in a physical confrontation when necessary.
- Observe and report suspicious activity, people, unusual situations, and emergencies, and take immediate action as required.
- Transport and protect Thunder Valley Casino Resort assets.
- Investigate and document incidents as required.
- Escort Team Members and Guests to and from their vehicles when requested.
- Jump-start Guests’ and Team Members’ vehicles when needed.
- Demonstrate working knowledge of and enforce applicable laws, policies, and procedures.
- Maintain a high level of personal integrity and behave in a friendly, courteous, and polite manner toward internal and external Guests.
- Practice teamwork, support fellow Team Members, and contribute to a positive work atmosphere.
- Give full attention to Guest opportunities and take ownership of them to ensure Guest satisfaction.
- Perform special functions as assigned, such as Podium Officer, Pool Officer, and Bike Officer.
- Operate the Security vehicle properly, obeying driving regulations and speed laws, and considering road hazards while remaining alert.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
