Security Officer Patrol Customer Care

Allied Universal

2d • Onsite

About The Position

As a Security Officer Patrol Customer Care in Bethesda, MD, you will serve and safeguard clients in a range of industries such as Hotels & Resorts, and more. Join Allied Universal at a premier hotel and resort location, where you will patrol assigned areas, remain visible to help discourage security-related incidents, and support access control activities. This role offers the chance to deliver outstanding customer service while working with a team that values agility, reliability, innovation, and integrity in every guest and staff interaction.

Requirements

• Be at least 21 years of age.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Customer service experience is preferred.
• Access control and badge experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.

Responsibilities

• Provide customer service to guests, visitors, and staff by carrying out security-related procedures, location-specific policies, and/or emergency response activities within a hotel and resort environment.
• Respond to incidents, guest concerns, and critical situations in a calm, problem-solving manner, documenting relevant details and communicating with site contacts as needed.
• Conduct regular and random patrols throughout lobbies, hallways, guest access areas, exterior grounds, parking areas, and perimeter locations to help to deter unwanted activity and report unusual conditions.
• Monitor entrances, common areas, and other assigned locations, assisting with access control, directions, and policy awareness while maintaining a professional presence.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED