Security Officer Customer Care Patrol

Allied Universal • Mountain View, CA

1d • Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer Customer Care Patrol in Mountain View, CA, you will serve and safeguard clients in a range of industries such as Healthcare, and more. Join Allied Universal as an unarmed officer in a healthcare location, where you will monitor and patrol assigned areas, support a welcoming environment, and help to deter security-related incidents through visible presence and routine rounds. This role offers the chance to deliver outstanding customer service, communicate with professionalism, and make a meaningful impact through teamwork, integrity, reliability, and a people-first approach.

Requirements

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Customer service experience is preferred.
• A guard card and/or license is preferred.

Responsibilities

• Provide customer service by carrying out site-specific procedures, following healthcare location policies, and supporting emergency response activities when appropriate.
• Respond to incidents, disturbances, and critical situations in a calm, professional, and problem-solving manner while documenting security-related concerns and/or unusual activity.
• Conduct regular and random patrols throughout buildings, common areas, parking areas, and perimeter locations to help to deter unauthorized activity and identify security-related issues.
• Monitor access points and help to control entry and exit activity in accordance with site protocols, visitor procedures, and/or staff directions.
• Communicate with staff, visitors, patients, and Allied Universal leadership regarding incidents, assistance requests, and/or changing conditions at the location.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED