Security Officer - Lobby Front Desk

Allied Universal • Austin, TX

3d • Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer - Lobby Front Desk in Austin, TX, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join Allied Universal at a dynamic tech and media location as a Front Desk Professional, where you will greet visitors, support access control and badging, monitor lobby activity, and deliver exceptional customer service and communication. In this highly visible role, you will help promote a professional, welcoming environment while reflecting our agile, reliable, and innovative approach, a caring culture, teamwork, and integrity in every interaction.

Requirements

• Possess 3+ years of combined law enforcement, military, and/or security-related experience or a college degree.
• Be comfortable using a computer or tablet.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Customer service experience is preferred.
• Access control and badge experience is preferred.
• CPR and/or First Aid experience is preferred.

Responsibilities

• Provide customer service to employees, guests, and vendors by carrying out site-specific procedures, front desk protocols, and when appropriate, emergency response activities.
• Monitor lobby and reception areas, assist with visitor check-in processes, verify credentials in line with location policies, and help to address access-related concerns in a professional manner.
• Respond to incidents, unusual activity, and critical situations in a calm, problem-solving manner, and communicate with site contacts and/or emergency services when needed.
• Support day-to-day security-related operations at a technology-focused location by maintaining accurate front desk records, answering questions, and reporting concerns according to Allied Universal and site guidelines.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED