Security Officer Lobby Desk

Allied Universal • Grand Rapids, MI

16h • Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer Lobby Desk in Grand Rapids, MI, you will serve and safeguard clients in a range of industries such as Residential, and more. Join Allied Universal as a Front Desk Professional at a residential location, where you will greet residents and guests, manage access activity, monitor for security-related concerns, and provide outstanding customer service and communication. In this stationary role, you will help create a welcoming environment while supporting daily operations with professionalism, teamwork, and integrity in a caring, reliable, and innovative culture.

Requirements

• Customer service experience is preferred.
• Comfort using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Responsibilities

• Provide customer service to residents, guests, vendors, and/or visitors by carrying out front desk duties, site-specific policies, and when appropriate, emergency response activities.
• Monitor access at the front desk by checking in visitors, verifying credentials, maintaining visitor logs, and communicating with residents and/or property staff regarding arrivals and deliveries.
• Respond to incidents, resident concerns, and critical situations in a calm, problem-solving manner, and report security-related issues according to site procedures.
• Answer phones, manage inquiries, and support day-to-day front desk operations while helping to deter unauthorized access within the residential location.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees