Security Officer II

Sutter Health•Auburn, WA

About The Position

Provides a secure and safe environment for patients, visitors, physicians, personnel, and volunteers by patrolling and monitoring facility premises, observing and reporting suspicious or unauthorized activity and unsafe conditions, controlling access and keys, and responding to emergencies. Provides security-related assistance to staff, physicians, patients, and visitors, including monitoring and restraining violent patients when appropriate. Documents facility incidents and coordinates with local law enforcement agencies. The role includes interior and exterior patrols, monitoring surveillance equipment and access points, responding to emergency codes, alarms, and drills, and maintaining awareness of patient privacy and HIPAA requirements. Security officers assigned to acute facilities support safety in emergency departments and other high-risk care areas, including behavioral health settings, and follow infant and pediatric security protocols. This is a per diem/casual position with variable days, an 8-hour shift, and every-weekend requirements. The job shift is listed as day/evening/night. The pay range is $26.43 to $36.99 per hour, based on the position’s primary work location. Eligible positions also include a comprehensive benefits package.

Requirements

High school diploma or General Education Diploma (GED).
Proprietary Private Security Officer (PSO) certification and California BSIS regulatory training: 8 hours of Power to Arrest and Use of Force, 16 hours within 30 days, 16 hours within 6 months, 40 hours of total initial training, and 8 hours of annual refresher training; verification by the hiring manager is required.
One year of recent relevant experience.
General knowledge of security officer duties, with the judgment and diplomacy needed to work in a healthcare environment.
Ability to present as approachable, open, professional, and positive.
Ability to work collaboratively in a team environment with minimal supervision.
Critical thinking skills, decisive judgment, and ability to work with minimal supervision.
Ability to follow established procedures and respond effectively to routine and emergent situations.
Cultural sensitivity and ability to interact respectfully with diverse patient, visitor, and staff populations.
Ability to write incident reports and read business correspondence and procedure manuals.
Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
Ability to perform arithmetic using whole numbers, common fractions, and decimals.
Ability to solve practical problems and deal with variables in situations with limited standardization.
Ability to interpret written, oral, diagrammatic, or schedule-form instructions.

Responsibilities

Conduct interior and exterior patrols to identify risks, deter criminal activity, and prevent fire, theft, misuse, and vandalism of property.
Inspect doors, windows, locks, access points, elevators, and interior fire escape stairwells; report discrepancies to facilities operations or maintenance personnel.
Secure or unlock facility doors and entrances at specified times.
Monitor surveillance equipment and inspect buildings, equipment, garages, and access points; report irregularities to prevent losses and damage.
Respond to emergency codes, fire drills, alarms, and calls involving violence, disturbances, combative patients, abductions, bomb threats, suspicious packages, evacuations, and chemical spills.
Provide security education and conduct fire drills as instructed by leadership.
Escalate issues with access control systems and control access to security-sensitive areas designated by organizational policy.
Maintain awareness of patient privacy and HIPAA requirements during security activities.
Use verbal de-escalation and crisis intervention as the primary response to agitated, disruptive, or potentially violent individuals; remove or restrain individuals to a secure location when necessary and call local authorities if needed.
Assist local police and fire department personnel.
Report unusual circumstances to the lead, supervisor, or manager.
Document observations, incidents, witness statements, actions taken, and outcomes clearly, accurately, and on time in accordance with departmental reporting standards.
Maintain a professional, service-oriented approach with patients, visitors, physicians, volunteers, students, and staff; serve as a first point of contact for security assistance.
Answer general questions about the property and security policies and procedures; assist with lost and found items and routine concerns.
Identify individuals with special needs and provide appropriate assistance.
Provide wayfinding assistance and escort services as needed, particularly during evening and overnight hours.
At acute facilities, provide a security presence in the emergency department and support individuals on 5150 or 1799 holds in coordination with law enforcement and clinical staff.
Help maintain safe, controlled environments in high-risk patient care areas, including behavioral health settings.
Respond to infant and pediatric security protocols, including abduction prevention procedures and Code Pink activation.
Ensure the continued safety of patients, staff, and visitors.