Security Officer II
About The Position
Provides a secure and safe environment for patients, visitors, physicians, personnel, and volunteers to deliver or receive services with minimal threats to personal well-being or property. Patrols and monitors facility premises, observes and reports suspicious or unauthorized activity and unsafe conditions, controls access and keys, responds to emergencies, and provides security assistance to staff, physicians, patients, and visitors. Duties include monitoring and restraining violent patients when necessary, documenting incidents, and coordinating with local law enforcement agencies. The role conducts site patrols, monitors surveillance and access points, responds to emergency calls and alarms, and supports safety and security in healthcare settings. Security Officers assigned to acute facilities provide a security presence in emergency departments and other high-risk patient care areas, assist with individuals on 5150 and 1799 holds, and follow infant and pediatric security protocols. The position is per diem/casual, with variable days and day, evening, or night shifts of eight hours. Weekend work is required every weekend.
Requirements
- High school diploma or General Education Diploma (GED).
- Proprietary Private Security Officer (PSO) certification.
- California BSIS regulatory training: 8 hours of Power to Arrest and Use of Force, 16 hours within 30 days, 16 hours within 6 months, 40 total initial training hours, and 8 hours of annual refresher training.
- One year of recent relevant experience.
- General knowledge of security officer duties and the judgment and diplomacy needed to work in a healthcare environment.
- Ability to work collaboratively in a team with minimal supervision and to exercise critical thinking and decisive judgment.
- Ability to follow established procedures and respond effectively to routine and emergency situations.
- Cultural sensitivity and ability to interact respectfully with diverse patients, visitors, and staff.
- Ability to write incident reports and read business correspondence and procedure manuals.
- Ability to present information effectively and respond to questions from managers, clients, customers, and the public.
- Basic arithmetic skills, including adding, subtracting, multiplying, and dividing whole numbers, fractions, and decimals.
- Ability to solve practical problems with limited standardization and interpret written, oral, diagrammatic, or schedule-based instructions.
- Must present as approachable, open, professional, and positive.
Responsibilities
- Conduct interior and exterior patrols to identify risks, deter criminal activity, and prevent fire, theft, misuse, and vandalism.
- Inspect doors, windows, locks, access points, elevators, and fire escape stairwells; report discrepancies and secure or unlock entrances at specified times.
- Monitor surveillance equipment and facility areas, and report irregularities or issues with access control systems.
- Respond to emergency codes, fire drills, alarms, and calls involving violence, disturbances, combative patients, abductions, bomb threats, suspicious packages, evacuations, and chemical spills.
- Use verbal de-escalation and crisis intervention as the primary response; remove or restrain individuals when reasonable and necessary, and contact local authorities when needed.
- Assist police, fire departments, and other local authorities.
- Report unusual circumstances to the lead, supervisor, or manager, and complete clear, accurate, and timely incident reports, including observations, witness statements, actions, and outcomes.
- Provide professional, service-oriented assistance to patients, visitors, physicians, volunteers, students, and staff; answer security-related questions and act as a first point of contact for security assistance.
- Assist with lost and found items, identify people with special needs, resolve routine concerns, and provide wayfinding and escort services as needed.
- Maintain awareness of patient privacy and HIPAA requirements during security activities.
- Control access to security-sensitive areas, including pharmacies, nurseries, behavioral health units, and restricted departments.
- Provide a security presence in acute-care emergency departments and help maintain safety in high-risk patient care and behavioral health settings.
- Accept individuals on 5150 holds from law enforcement and 1799 holds initiated by clinical staff, coordinating with law enforcement before officers leave.
- Follow infant and pediatric security protocols, including abduction prevention procedures and Code Pink activation.
- Provide security education and conduct fire drills as instructed by leadership.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
