Security Officer Guest Services

Allied Universal • West Hartford, CT

1d • Onsite

About The Position

As a Security Officer Guest Services in West Hartford, CT, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Join Allied Universal as a Front Desk Officer at a busy retail location, where you will greet visitors, monitor access, support security-related procedures, and provide outstanding customer service and communication. In this welcoming role, you will help create a professional presence while working with a team that is agile, reliable, and innovative, with a caring culture that puts people first and acts with integrity every day.

Requirements

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• A guard card/license is preferred.

Responsibilities

• Provide customer service to visitors, tenants, and/or staff by carrying out site-specific procedures, access control activities, and front desk support at the location.
• Monitor lobby and entry activity, verify credentials when required, and help to deter unauthorized access through attentive observation and professional communication.
• Respond to incidents, alarms, and/or critical situations in a calm, problem-solving manner, and escalate concerns according to site protocols.
• Answer phones, assist with visitor check-in, maintain accurate front desk logs and incident documentation, and communicate security-related information to site contacts and Allied Universal leadership.
• Support emergency response activities when appropriate, provide directions and general assistance, and report maintenance, policy, and/or customer service concerns observed at the front desk area.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Participate in our retirement savings plan to invest in your future.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED