Security Officer Guest Services Desk

Allied Universal•Wilmington, DE

1d•Onsite

About The Position

As a Security Officer Guest Services Desk in Wilmington, DE, you will serve and safeguard clients in a range of industries such as Government, and more. Join Allied Universal as a Front Desk Officer at a government location, where you will welcome visitors, monitor entry activity, support access procedures, and provide professional communication at a stationary post. This role is ideal for someone who enjoys being the first point of contact while helping maintain a secure, people-first environment through teamwork, reliability, and integrity.

Requirements

Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
Possess a high school diploma or equivalent.
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
A valid driver’s license will be required for driving positions only.

Nice To Haves

Comfortable using a computer or tablet is preferred.
Access control and badge experience is preferred.
CPR and First Aid certification is preferred.
A state, county, or city issued security-related license is preferred.

Responsibilities

Provide customer service at the front desk by carrying out security-related procedures, site-specific policies, and/or emergency response activities appropriate to the location.
Monitor visitor access, verify identification and credentials, issue passes when required, and document arrivals, departures, and front desk activity.
Respond to incidents, questions, and critical situations in a calm, problem-solving manner, and communicate with site contacts and/or emergency personnel as needed.
Answer phones, assist guests, employees, and members of the public, and direct individuals to the appropriate office, department, and/or meeting location.
Complete required logs, reports, and other documentation related to front desk operations, incidents, and unusual activity.