Security Officer FTO - Full Time (Planet Hollywood LV)

Caesars Entertainment•Las Vegas, NV

7d•Onsite

About The Position

The Field Training Officer (FTO) trains newly hired Security Officers and serves as their immediate supervisor during training. The FTO has a significant influence on new Officers and performs duties in accordance with Caesars Entertainment policies and its Mission Statement. When a Security Shift Manager or Security Shift Supervisor is not readily available, the FTO may also serve as a supervisory resource for Officers. The FTO continues to perform Security Officer duties while training, and must be able to assume floor Officer responsibilities as needed. The position includes supervising, teaching, evaluating, and counseling trainees; coordinating occasional staffing needs; inspecting trainees’ uniforms, equipment, work tasks, and paperwork; ensuring trainees receive and record necessary information; modeling professional conduct; and making recommendations about trainee progress, remedial training, or program completion. The FTO also completes and submits training documentation, provides remedial training as directed, handles communications and dispatches calls to appropriate departments, monitors personnel performance, reports unsafe conditions, and forwards complaints and findings to management. The role requires sound judgment, professionalism, confidentiality, clear communication, strong report writing, and the ability to respond calmly in stressful or crisis situations. The FTO must be able to work independently and with other departments, maintain high standards, and perform the physical and environmental demands of security work. The position requires successful completion of the Field Training Academy and passing the Western Division Security Academy’s physical and written testing within the first 90 days of employment, followed by recertification between years two and three.

Requirements

2 to 3 years of security experience preferred.
Successful completion of the Field Training Academy required.
Ability to manage several tasks at once.
Thorough knowledge of accepted Gaming and Security procedures.
Computer knowledge and skills required.
Must be able to obtain and possess a Nevada Gaming Card and an Alcohol Awareness Card (AES), and have a current, valid Nevada Driver’s License.
Must be able to work independently and communicate clearly with staff, management, and the public, orally and in writing.
Must have good report-writing skills and be able to read, write, speak, and understand English.
Must be able to respond calmly in crises and stressful situations and make rational decisions concerning guest and employee issues.
Must be able to physically restrain individuals when a condition of arrest exists.
Must be able to stand and work indoors and outdoors in temperatures exceeding 115 degrees or as low as 10 degrees.
Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and move quickly on level surfaces and stairs.
Must be able to lift and carry up to 60 pounds and push or pull up to 150 pounds.
Must be able to see and remember specific details of incidents and persons, provide court testimony when necessary, and write detailed reports.
Must tolerate secondhand smoke, high noise levels, bright lights, and dust.
Must pass the Western Division Security Academy’s physical and written tests within the first 90 days of employment, covering Controlled Force, Defensive Tactics, Legal Issues, Handcuffing, Tactical Communications, Use of Force, Report Writing, Searching Subjects, Emergency Response, Ethics, and Expandable Baton.
Must recertify through the Western Division Security Academy between years two and three and pass all required physical, mental, and environmental demands.
Must maintain a neat, professional appearance and good personal hygiene; demonstrate tact, integrity, confidentiality, teamwork, adaptability, leadership, and high standards.

Nice To Haves

Teaching and/or training background preferred.
2 to 3 years of security experience preferred.

Responsibilities

Maintain Security Officer performance and be ready to assume floor Officer duties while training trainees.
Act as the immediate supervisor for assigned trainees and communicate information through the chain of command.
Teach trainees in field and classroom settings, following company and department policies and procedures.
Evaluate trainee learning and performance, suggest improvements, and identify when remedial training is needed.
Counsel trainees professionally and confidentially, forwarding relevant information to the Security Shift Manager and/or Security Shift Supervisor.
Perform occasional staffing duties, including reorganizing program functions and teaching assignments.
Inspect trainees’ uniforms and equipment for compliance and approve job tasks and paperwork.
Ensure trainees receive and record necessary information and can provide it upon request.
Serve as a professional role model and lead by example.
Recommend whether trainees should advance, receive remedial training, graduate from the program, or be considered for termination; report substandard work or training failures to management.
Perform Security Officer duties as needed.
Account for equipment issued to trainees and its serviceability.
Complete and timely submit training-performance paperwork and reports concerning assigned trainees.
Ensure Officers’ personal appearance complies with current company policies and the department manual.
Answer telephones using proper etiquette and dispatch calls to appropriate departments.
Continuously assess subordinates’ alertness, appearance, and performance.
Report unsafe conditions to the Security Shift Supervisor.
Review and forward complaints about Security personnel from guests and employees, and report findings to management.
Perform duties delegated by the VP of Security, Director of Security, Security Shift Manager, or Security Shift Supervisor.
Provide remedial training to Security Officers when directed by Security management.