Security Officer FTO - Full Time (Planet Hollywood LV)

Caesars Entertainment•Las Vegas, NV

5d•Onsite

About The Position

The Field Training Officer (FTO) trains newly hired Security Officers and serves as their immediate supervisor during training. The FTO has substantial influence on trainees and carries out duties in accordance with Caesars Entertainment policies and its mission statement. The FTO may also provide supervision for Officers when a Security Shift Manager or Security Shift Supervisor is unavailable. The FTO continues to perform Security Officer duties while training, and must be ready to resume floor Officer duties as needed. The role includes supervising, teaching, evaluating, counseling, and assessing trainees; arranging or supporting staffing and training activities; inspecting uniforms and equipment; ensuring trainees receive and record necessary information; and serving as a professional role model. The FTO makes initial recommendations to management about trainee progress, graduation, remedial training, or possible termination from the program. Termination decisions are made higher in the chain of command. The FTO completes and submits performance documentation and reports on trainees, monitors their appearance and performance, and is accountable to Security management for issued equipment. The position also includes answering and dispatching telephone calls, reporting unsafe conditions, reviewing and forwarding complaints, providing remedial training when directed, and completing other duties delegated by Security leadership. The position requires professional conduct, sound judgment, clear communication, confidentiality, teamwork, adaptability, report-writing ability, and the ability to handle crisis situations. Physical and environmental requirements include working indoors and outdoors in extreme temperatures, physically restraining individuals when an arrest condition exists, lifting and carrying up to 60 pounds, and pushing or pulling up to 150 pounds. The FTO must pass Western Division Security Academy physical and written testing within the first 90 days of employment and recertify between years two and three.

Requirements

Successful completion of the Field Training Academy is required.
Must be able to obtain and possess a Nevada Gaming Card and an Alcohol Awareness Card (AES).
Must have a current and valid Nevada Driver’s License.
Must be able to read, write, speak, and understand English.
Must have computer knowledge and skills.
Must be able to manage several tasks at once and work independently.
Must have thorough knowledge of accepted Gaming and Security procedures.
Must communicate clearly with staff, management, and the public in oral and written form; read and interpret complex information; and listen actively.
Must possess good report-writing skills and be able to give court testimony when necessary.
Must be able to respond calmly in crises and stressful situations and make rational decisions regarding guest and employee issues.
Must be able to assume authority during high-risk crises, exercise judgment, review facts, weigh options, delegate responsibility, and provide constructive feedback.
Must maintain confidentiality, act tactfully and honestly, and foster an ethical work environment.
Must work effectively with other departments and management and adapt to different values, cultures, and backgrounds.
Must maintain high standards under deadlines and inspect work for flaws.
Must be able to work and stand indoors and outdoors in temperatures exceeding 115 degrees or as low as 10 degrees.
Must be able to physically restrain individuals when a condition of arrest exists.
Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and move quickly on level surfaces and stairs.
Must be able to lift and carry up to 60 pounds and push or pull up to 150 pounds.
Must be able to see and remember specific details of incidents and persons.
Must tolerate secondhand smoke, high noise levels, bright lights, and dust.
Must pass all required physical, mental, and environmental demands for academy testing and recertification.

Nice To Haves

Two to three years of security experience preferred.
Teaching and/or training background preferred.

Responsibilities

Train newly hired Security Officers and serve as their immediate supervisor during training.
Continue performing Security Officer duties while training and be ready to assume floor Officer duties as needed.
Supervise trainees, correct mistakes, and communicate information through the chain of command.
Teach trainees in field and classroom settings while following company and department policies and procedures.
Evaluate trainee learning and determine when remedial training is needed.
Counsel trainees and handle issues tactfully and confidentially, forwarding information to Security management as appropriate.
Assist with staffing duties, including reorganizing program functions and teaching assignments.
Inspect trainees’ uniforms and equipment and approve job tasks and paperwork.
Ensure trainees receive and record required information and can provide it upon request.
Serve as a professional role model and promote a positive, ethical, team-centered work environment.
Make initial recommendations to management on trainee progress, phase completion, graduation, remedial training, or possible termination from the program.
Perform Security Officer duties as needed and continually assess trainee performance.
Account for the serviceability of equipment issued to trainees.
Complete and submit timely performance paperwork and reports concerning trainees.
Ensure Officers’ personal appearance complies with company policies and the department’s P&P manual.
Answer telephones using proper etiquette and dispatch calls to appropriate departments.
Evaluate subordinates’ alertness, appearance, and job performance.
Report unsafe conditions to the Security Shift Supervisor.
Review and forward complaints about Security personnel and report findings to Security management.
Perform duties delegated by the VP of Security, Director of Security, Security Shift Manager, or Security Shift Supervisor.
Provide remedial training to Security Officers when directed by Security management.
Pass Western Division Security Academy physical and written testing within the first 90 days and recertify between years two and three.