Security Officer Dispatch Specialist

Allied Universal

1d • Onsite

About The Position

As a Security Officer Dispatch Specialist in Maiden, NC, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join Allied Universal as a Dispatch professional at a dynamic tech and telecom location, where you will monitor communications, coordinate security-related responses, document activity, and support access and incident workflows. In this fast-paced role, your professionalism and customer service help create a strong presence while working with a team that values agility, reliability, innovation, caring, teamwork, and integrity.

Requirements

• 3+ years of combined law enforcement, military, or security-related experience, or a college degree, is required.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Comfort using a computer or tablet is preferred.
• Access control and badge experience is preferred.
• CPR and First Aid certification is preferred.
• Customer service experience is preferred.

Responsibilities

• Provide customer service to clients and visitors while carrying out site-specific procedures, communication protocols, and when appropriate, emergency response activities from a dispatch post.
• Monitor alarm systems, cameras, radios, and other communication tools to receive calls for service, document activity, and relay information to on-site personnel, supervisors, and/or local responders as needed.
• Respond to incidents and critical situations in a calm, problem-solving manner by prioritizing incoming information, dispatching appropriate resources, and following established escalation procedures.
• Maintain detailed logs, incident reports, and shift activity records to support security-related operations, situational awareness, and continuity between teams.
• Support access control and security-related coordination for a fast-paced technology location by communicating with employees, visitors, vendors, and/or mobile personnel regarding site activity, requests, and unusual conditions.

Benefits

• Access to a retirement savings plan
• medical, dental, vision, basic life and AD&D, and disability insurance
• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED