Security Officer Customer Service Patrol Agent
About The Position
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer Customer Service Patrol Agent in Brooklyn, NY, you will serve and safeguard clients in a range of industries such as Government, and more. Join Allied Universal as an Unarmed Patrol Officer at a dynamic government transit location, where you will monitor assigned areas, conduct routine patrols, maintain a visible presence to help deter security-related incidents, and deliver strong customer service and communication. In this role, you will support daily operations with a caring, agile, and reliable approach, working as part of a team and acting with integrity every day.
Requirements
- A New York State Security Guard License is required.
- Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
- Possess a high school diploma or equivalent.
- As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
- Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
- As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- A valid driver’s license will be required for driving positions only.
Nice To Haves
- Customer service experience is preferred.
Responsibilities
- Provide customer service to passengers, visitors, and personnel by carrying out security-related procedures, site-specific policies, and/or emergency response activities at a government transportation location.
- Respond to incidents, disturbances, medical situations, and/or critical events in a calm, problem-solving manner, and report details according to site protocols.
- Conduct regular and random patrols throughout stations, platforms, public access areas, and perimeter locations to help to deter unauthorized activity and/or suspicious behavior.
- Monitor access points, observe crowd flow, and communicate with site contacts and/or first responders regarding security-related concerns, service disruptions, and unusual conditions.
- Complete required activity logs, incident reports, and/or daily documentation while maintaining a visible presence in assigned areas.
Benefits
- Access to our exclusive technology to view and claim additional shifts to earn more.
- Get paid training and access to career growth opportunities.
- Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
- Enjoy discounts on top brands and services through our Perks Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
