Security Officer Customer Service Patrol Agent

Allied Universal • Columbus, OH

1d • Onsite

About The Position

Allied Universal, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer Customer Service Patrol Agent in Columbus, OH, you will serve and safeguard clients in a range of industries such as Government, and more. Join Allied Universal as an Unarmed Patrol Officer at a government transportation location, where you will monitor assigned areas, conduct routine patrols, remain visible to help deter security-related incidents, and deliver outstanding customer service and communication. In this role, you will support daily operations with integrity, teamwork, and a caring approach while contributing to a reliable, agile, and innovative environment.

Requirements

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Access control and badge experience is preferred.
• Customer service experience is preferred.
• Comfort using a computer or tablet is preferred.

Responsibilities

• Provide customer service to passengers, visitors, and/or staff by carrying out assigned security-related procedures, site-specific policies, and when appropriate, emergency response activities at a public transportation location.
• Respond to incidents, service calls, and/or critical situations in a calm, problem-solving manner, and document observations and activities according to site protocols.
• Conduct regular and random patrols of transit facilities, platforms, bus areas, parking locations, and perimeter areas to help to deter unauthorized activity and report unusual conditions.
• Monitor access points and public areas, assist with directional information, and support orderly operations during routine activity, service disruptions, and/or special events.
• Communicate with site contacts, dispatch, and/or local first responders as needed regarding security-related concerns, suspicious behavior, hazards, and policy violations.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees