Security Officer Alarm Routing

Allied Universal • Framingham, MA

3d • Onsite

About The Position

As a Security Officer Alarm Event Routing in Framingham, MA, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. As a Dispatch Officer in a retail and mall location, you will coordinate alarm and access-control activity, communicate with on-site teams, and support timely responses to security-related incidents. You will provide exceptional customer service, maintain clear documentation, and help create a welcoming environment for employees and visitors. Join Allied Universal, where agile, reliable, innovative teams put people first and act with integrity.

Requirements

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Alarm panel experience is preferred.
• Loss prevention experience is preferred.
• Customer service experience is preferred.
• CPR/First Aid certification is preferred.
• Access control/badge experience is preferred.

Responsibilities

• Provide customer service to clients, visitors, and store personnel by carrying out security-related procedures, site-specific policies, and emergency response activities when appropriate.
• Monitor communications, alarms, cameras, and incoming calls; dispatch personnel and provide timely information to support response to incidents and service requests.
• Maintain accurate logs and incident reports, documenting dispatch activity, unusual occurrences, and communications in accordance with site procedures.
• Respond to incidents and critical situations in a calm, problem-solving manner, coordinating with site contacts and emergency responders as directed.
• Conduct regular and random patrols around the retail location and perimeter, reporting observed conditions and helping to deter unauthorized activity.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Participate in our retirement savings plan to invest in your future.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED