Security Officer Dispatch Incident Routing

Allied Universal • Newark, DE

4d • Onsite

About The Position

As a Security Officer Dispatch Incident Routing in Newark, DE, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. As a Dispatch Officer at a financial institution location, you will coordinate communications, monitor activity, and support timely responses to security-related incidents. You will help maintain a welcoming environment through professional customer service, clear communication, and teamwork. This driving position offers the opportunity to represent Allied Universal’s agile, reliable, innovative, and caring culture while acting with integrity.

Requirements

• Possess 3 or more years of combined law enforcement, military, or security-related experience, or a college degree.
• A valid driver’s license is required in accordance with Allied Universal driver policy requirements.
• Be comfortable using a computer or tablet.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Customer service experience is preferred.

Responsibilities

• Provide customer service to employees, visitors, and vendors at a financial institution by carrying out site-specific procedures, access-control protocols, and emergency response activities as appropriate.
• Monitor dispatch communications, receive calls for service, prioritize requests, and coordinate the response of on-site personnel to routine incidents and critical situations.
• Maintain accurate logs of calls, incidents, personnel activity, alarm notifications, and other dispatch-related records in accordance with site procedures.
• Communicate clearly and professionally with personnel, management, emergency responders, and other authorized contacts while responding to incidents in a calm, problem-solving manner.
• Monitor security-related systems, such as alarms, cameras, access-control notifications, and communication equipment, and report unusual activity or equipment concerns to appropriate personnel.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED