Security Officer Alarm Response Dispatcher

Allied Universal

5d • Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer Alarm Response Dispatcher in Maiden, NC, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. Join Allied Universal as a Dispatch professional supporting a dynamic tech and telecommunications location. In this role, you will monitor activity, coordinate communications, document incidents, and help to address security-related concerns with professionalism and care. This opportunity is ideal for someone who values teamwork, strong communication, and a fast-paced environment where being agile, reliable, innovative, and acting with integrity make a real impact.

Requirements

• Possess 3 or more years of combined law enforcement, military, or security-related experience, or a college degree.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Alarm panel experience is preferred.
• Access control and badge experience is preferred.
• Be comfortable using a computer or tablet, which is preferred.
• Customer service experience is preferred.

Responsibilities

• Provide customer service by carrying out site-specific procedures, dispatch protocols, and/or appropriate emergency response activities for a dynamic technology-focused location.
• Monitor radios, phones, alarms, cameras, and/or other communication systems to receive calls for service and relay information to on-site personnel in a calm, problem-solving manner.
• Respond to incidents and critical situations by documenting details, prioritizing requests, and coordinating timely communication with supervisors, first responders, and/or designated site contacts.
• Maintain accurate activity logs, incident reports, and dispatch records to support daily operations and help address security-related concerns across the location.
• Support regular and random patrol activity by tracking officer status, assigning coverage, and communicating updates related to perimeter checks, building conditions, and/or after-hours issues.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Participate in our retirement savings plan to invest in your future.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED