Security Manager

Harrah's Northern California•Ione, CA

13d•Onsite

About The Position

The Security Manager is responsible for the overall leadership, strategy, and daily operations of the Gaming Security department, ensuring the safety, security, and well-being of guests, team members, and company assets. This role leads through a balanced approach of operational oversight, team development, and culture-building, ensuring consistent delivery of safety and service standards across the property. The Security Manager partners closely with leaders across departments and external agencies to maintain compliance, mitigate risk, and create a secure, service-focused environment. A key responsibility of this role is to develop leaders, reinforce expectations, and embed Harrah’s Northern California values into daily operations, ensuring every interaction reflects our commitment to exceptional guest service and safety.

Requirements

High school diploma or equivalent required
Minimum of five (5) years of Security, Law Enforcement, or Investigations experience required
Minimum of two (2) years of leadership or management experience
Valid California Driver’s License with: No suspensions, No DUI convictions, No more than two moving violations within the past three years
Strong understanding of risk management, safety practices, and incident investigation
Demonstrated leadership skills, including coaching, development, and performance management
Ability to build effective relationships with internal teams and external partners (law enforcement, regulatory agencies)
Strong communication, organizational, and problem-solving skills
Ability to think strategically while maintaining operational effectiveness
Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces, as well as up and down stairs.
Responds to visual and aural cues.
Must be able to read, write, speak, and understand English.

Nice To Haves

college degree preferred
Knowledge of California Gaming regulations and applicable laws preferred
Proficiency in Microsoft Office (Word, Excel, PowerPoint) preferred

Responsibilities

Provide overall leadership and direction for the Security department, ensuring alignment with company standards and objectives
Oversee day-to-day security operations, ensuring consistent coverage, readiness, and response capability
Lead, coach, and develop Supervisors, Dual Rate leaders, and Guest Safety Officers to build a high-performing team
Establish clear expectations and maintain accountability for safety, service, and performance standards
Oversee incident response, investigations, and documentation to ensure accuracy, compliance, and timely resolution
Partner with internal departments to ensure coordinated support of property operations and guest experience
Maintain strong relationships with external agencies, including local law enforcement and regulatory bodies
Develop, implement, and maintain policies, procedures, and safety programs
Oversee risk management processes, including guest incidents, employee accidents, and general liability coordination
Prepare, manage, and monitor departmental budgets, forecasts, and operational reports
Lead recruitment, hiring, performance management, and disciplinary processes for the department
Support training initiatives by ensuring leaders are equipped to onboard, coach, and develop team members
Promote consistent communication through meetings, BUZZ sessions, and leadership engagement