Security Manager

SFO • CA-San Francisco, CA

5d • Onsite

About The Position

The Security Manager will manage the day-to-day activities of the assigned location, ensuring that security operations are handled within contractual guidelines. This role fosters good client relations and promotes a professional and safe image. The manager will participate in programs to improve client and customer satisfaction, oversee the planning, deployment, supervision, and productivity of security operations and traffic control in parking facilities, and assist in the development of property-level financial and operational goals. Responsibilities include managing daily activities, supervising security assignments, handling reports and investigations, scheduling staff, monitoring breaks, and overseeing security personnel. The role also involves monitoring time and attendance, participating in recruitment and training, assisting with incident reports and claims, courteously assisting customers, patrolling facilities for violations, reporting incidents, assisting with minor cleanup, and maintaining knowledge of the facility and surrounding areas. Attendance at meetings and handling other duties as needed are also part of the role.

Requirements

• High School Graduate.
• A minimum of one (1) year management experience in security.
• Must possess a valid state-issued driver’s license with current address and acceptable driving record and valid California Guard Card.
• Speaks clearly; Listens and gets clarification; Responds well to questions.
• Writes clearly and informatively; Able to read and interpret written information.
• Have a strong customer orientation and positive attitude.
• Able to responds to requests for service and assistance in a courteous and professional manner.
• Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
• Exhibits sound and accurate judgment.
• Respond safely and quickly in an emergency situation.
• Regularly required to stand; walk; and/or sit.
• Required to reach with hands and arms and talk or hear.
• Occasionally required to sit and climb stairs and ladders at a rapid pace or balance.
• Must occasionally lift and/or move up to 25 pounds.

Nice To Haves

• Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

Responsibilities

• Manage the day-to-day activities of the assigned location ensuring that security operations are handled within contractual guidelines of the specific location, fostering good client relations and promoting a professional and safe image and approach to the business.
• Participate in programs to improve client and customer satisfaction.
• Oversee the planning, deployment, supervision and productivity of the security operations and traffic control in all parking facilities.
• Assist in the development of property level financial and operational goals.
• Manage the day-to-day activities of the assigned locations including: appropriate customer interactions, supervising the completion of all security assignments, submitting reports and investigations, scheduling and assigning security staff to daily posts, monitoring employee rest breaks and meal periods, Overseeing the security personnel (e.g. security officers, dispatchers, sergeants, lieutenants, etc.).
• Monitor and review time and attendance records.
• Participate in recruiting qualified candidates and training of security staff.
• Assist with incident reports and claims.
• Courteously assist customers by answering any questions they may have.
• Patrol facilities to identify potential security and safety violations.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the General Manager and/or Assistant General Manager.
• Assist with cleanup of debris, water, oil spills and etc.
• Have a thorough knowledge of all areas of the parking facilities, as well as nearby major streets, landmarks and freeways.
• Attend and/or conduct meetings as required.
• Handle other duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED