Security Manager

GardaWorld • Charleston, SC

7d • Onsite

About The Position

GardaWorld is hiring a Security Manager to oversee on-site performance for a key account in Charleston, South Carolina. The role focuses on maintaining and improving the client’s security services, addressing client and team issues, communicating with client contacts and local branch teams, and building strong account relationships. The manager also supports client projects and onboarding, reviews compliance, manages billing, updates business records, analyzes data, and prepares reports and presentations.

The position includes developing and evaluating security and crisis management plans, maintaining contracted KPIs, providing pricing estimates, and applying financial forecasting and margin analysis. The manager will create client communications and operating materials and perform other duties as assigned. GardaWorld describes career growth opportunities and offers a salary of $70,000 per year, along with benefits.

Requirements

• Authorization to work in the United States.
• Ability to pass an extensive screening process.
• A college degree or equivalent work experience.
• At least 3–5 years of experience in security operations management, with a proven record of handling increasingly complex responsibilities.
• Strong leadership and problem-solving skills, including the ability to manage multiple tasks.
• Relationship-building, communication, and attention-to-detail skills.
• Professional, self-driven approach and proficiency with Microsoft Office and CRM software.
• Strategic thinking and financial planning skills.
• Project management experience and ability to remain calm under pressure.
• Honesty and ethical conduct aligned with company values.
• Experience writing reports, client communications, and instructional materials.
• Experience in financial planning and understanding profit margins.
• Ability to handle challenges and manage stress effectively.
• Excellent written and verbal communication, customer service, and project management skills.

Nice To Haves

• Military or law enforcement supervisory experience.

Responsibilities

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld Branch Teams.
• Build and maintain strong relationships with principal accounts.
• Improve the client’s security program for long-term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs.
• Update business databases, including CRM and ERP systems.
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow-ups.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Analyze data and prepare internal reports.
• Provide pricing estimates in collaboration with the local branch and executive sponsor.
• Write reports, client communications, instructional materials, and operating guidelines.
• Apply financial forecasting and margin analysis expertise.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with employer matching contributions
• Paid time off (PTO)
• Paid holidays
• Disability coverage
• Life insurance options
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager