ON Bullpen

Kandor•Toronto, ON

8d•CA$18 - CA$22•Onsite

About The Position

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp. We support clients across a diverse range of industries and believe that exceptional service begins with the right people. We invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way. Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers. This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do.

Requirements

Minimum 1 year of security experience is required.
Valid Ontario Security Guard License.
Valid First Aid & CPR/AED Certification.
Excellent verbal and written English communication skills.
Strong customer service, interpersonal, and conflict resolution skills.
Professional, reliable, and dependable with a high level of integrity.
Ability to remain calm and make sound decisions during emergencies.
Strong attention to detail and observational skills.
Comfortable working independently and as part of a team.
Ability to stand, walk, and patrol for extended periods during 8–12-hour shifts.
Comfortable working in a busy, fast-paced public environment.
Flexible availability for days, evenings, nights, weekends, and holidays.

Nice To Haves

Experience in mall security, retail security, concierge security, or loss prevention is considered an asset.

Responsibilities

Conduct regular foot patrols throughout the mall, common areas, parking lots, and surrounding property.
Maintain a visible security presence to deter theft, vandalism, and unauthorized activity.
Enforce property rules, policies, and regulations in a professional and respectful manner.
Control access to restricted areas and monitor authorized entry where required.
Deal with trespassers and unauthorized individuals safely and professionally.
Respond promptly to security incidents, disturbances, medical emergencies, alarms, and customer concerns.
Apply conflict resolution and de-escalation techniques to resolve situations safely.
Provide First Aid, CPR, or AED assistance until emergency medical personnel arrive.
Assist with emergency evacuations and follow established emergency response procedures.
Support emergency responders and law enforcement personnel during incidents.
Greet and assist shoppers, tenants, and visitors in a courteous and professional manner.
Provide directions, answer inquiries, and help create a welcoming shopping environment.
Work closely with mall management, tenants, and fellow security staff to maintain a safe and enjoyable experience.
Manage customer queues, special events, and crowd control when required.
Complete accurate incident reports, occurrence reports, and daily activity logs.
Investigate and document security incidents, accidents, and unusual occurrences.
Maintain detailed notes and communicate important information during shift handovers.
Monitor CCTV systems and report suspicious or unusual activity.
Conduct routine inspections of emergency exits, entrances, and common areas.
Identify and report safety hazards, damaged equipment, or maintenance concerns.
Follow all company policies, site procedures, and emergency response protocols.