SECURITY GUARD - FULL-TIME NIGHT SHIFT (21442)

Bergen New Bridge Medical Center • Paramus, NJ

3d

About The Position

Bergen New Bridge Medical Center is seeking a Security Guard to support a safe, welcoming environment for patients, visitors, and employees. The role patrols hospital areas, helps prevent and detect security problems, assists patients and visitors with questions and referrals, and responds to incidents. It also includes parking management, dispatching, operating the switchboard during the midnight shift, maintaining records and equipment, and supporting departmental policies and objectives. The position involves frequent standing and walking, stair climbing, driving, and potentially restraining people when necessary.

Requirements

• High school diploma or GED.
• Valid driver's license.
• Ability to drive standard-shift cars.
• Good oral and written communication skills.
• Good interpersonal skills.
• Ability to speak, read, and write English to the extent required by the position.

Nice To Haves

• Passing the security guard test and/or completing approved training through Bergen County Police & Fire Academy.
• Knowledge of a second language.
• Security certifications through IAHSS.

Responsibilities

• Patrol all Medical Center areas, including stairwells and nonpublic areas, to prevent or detect fires, theft, vandalism, and other security problems.
• Serve as a liaison between patients, visitors, and the Medical Center by explaining its philosophy, policies, procedures, and services.
• Report patient and visitor issues to administration, investigate them, and direct inquiries to appropriate staff.
• Refer patients and visitors to appropriate services and resources, and respond personally when alternatives are unavailable.
• Detect violations of law, contact law enforcement when necessary, and represent the Medical Center as a complainant or witness in resulting court proceedings.
• Prepare incident reports and conduct investigations when necessary.
• Assist with disruptive patients, visitors, or staff, including participating in the restraint of emotionally disturbed patients when summoned by medical staff.
• Direct vehicles to available parking spaces, re-park double-parked cars, record final parking spaces on tickets, and place keys on the keyboard.
• Report parking violations and abandoned vehicles.
• Take on dispatching duties as needed, including answering phones, entering information into the computer system, dispatching guards, and monitoring camera surveillance and emergency alarm panels.
• Serve as switchboard operator during the midnight shift (12 a.m.–8 a.m.).
• Log daily receipt totals on the daily account sheet at the end of each shift.
• Provide timely, professional, caring, and respectful customer service and follow established departmental policies, procedures, objectives, quality assurance, safety, environmental, and infection control standards.
• Identify gaps in policies and procedures and create necessary policies and procedures to address them.
• Understand and adhere to the Medical Center’s Code of Conduct and become familiar with its Mission, Vision, and Values Statements.
• Undertake driving assignments as required.
• Attend and participate in department meetings, training sessions, and workshops.
• Help maintain department equipment, including checking and charging radio batteries, verifying radio functionality, and cleaning and oiling handcuffs.
• Escort employees to and from parking lots and other Medical Center buildings.
• Prepare and maintain department reports and records as required.
• Lock or unlock offices, closets, and other doors upon employee request when properly authorized.
• Support professional growth and development through education programs, literature review, and workshops.
• Perform other related or assigned duties in support of department and organizational objectives.

Benefits

• Medical, dental, and vision plans.
• Generous time-off policy, including vacation days, personal time, sick leave, and nine paid holidays.
• Tuition reimbursement.
• Continuing education programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED