Security Guard Lead
About The Position
The Security Guard Lead helps ensure the safety of visitors, employees, and volunteers and protects museum assets. The role oversees the museum’s Operations Center, directs security dispatch personnel assigned there, manages emergency situations as directed by security command personnel, and coordinates and supports museum events. The position reports to and collaborates with the Manager of Protective Services. The Lead maintains effective working relationships and delivers excellent customer service while coaching subordinates to do the same. The role requires expert knowledge of museum policies, procedures, emergency response plans, and departmental documentation. Working with the Manager of Technical Operations, the Lead helps ensure the proper use and operation of alarm, access control, and CCTV systems. The Lead also coordinates with the department’s Supervisor on Operations Center standards and emergency responses, and works with the security shift supervisor and catering partners to support safe, successful museum events. This full-time, non-exempt position is based at the Denver Art Museum in Denver, Colorado, and is not covered by an AFSCME-CWU collective bargaining agreement. The hiring hourly range is $21.00–$26.25, based on experience. The role requires a flexible schedule based on the museum’s program and the ability to meet specified emergency-response and physical requirements. Required qualifications include the ability to obtain a City and County of Denver Security Guard License and obtain American Red Cross First Aid/CPR/AED for the Professional Rescuer certification.
Requirements
- Excellent interpersonal skills and ability to interact effectively and diplomatically with a diverse group of people.
- Excellent verbal communication skills.
- Ability to speak, understand, read, and apply English.
- Ability to read, understand, and apply written procedures and policies.
- Skill in applying existing guidelines or creating new approaches to unprecedented and problematic situations.
- Skill in exercising initiative, judgment, and decision-making to solve problems or meet objectives.
- Skill in communicating and presenting information related to the work assignment.
- Ability to self-direct and work independently.
- Ability to work a flexible schedule based on the museum’s program.
- Ability to obtain a Security Guard License from the City and County of Denver.
- American Red Cross First Aid/CPR/AED for the Professional Rescuer certification.
- Ability to quickly evacuate or help others evacuate during an emergency.
- Ability to climb at least three floors of building stairs without stopping within 90 seconds.
- Binocular vision of 20/20, corrected to a minimum of 20/30; three-dimensional and color vision.
- No serious speech impediment.
- Physical agility sufficient to bend over and pick up a coin.
- Ability to lift and operate a 10-pound fire extinguisher.
- Ability to lift a simulated 25-pound small child and carry them 25 feet in a rescue situation.
- Ability to hear a normal conversation or radio traffic in a typical museum environment.
- Must pass an annual basic medical examination to confirm ability to complete job requirements.
Responsibilities
- Help ensure the safety of museum visitors, employees, and volunteers and protect museum assets.
- Manage and oversee all aspects of the museum’s Operations Center.
- Guide and direct security dispatch personnel assigned to the Operations Center.
- Manage emergency situations as directed by security command personnel.
- Maintain effective working relationships with employees, volunteers, contractors, and the public.
- Deliver exceptional customer service and coach subordinates to do the same.
- Maintain expert knowledge of museum policies and procedures, position responsibilities, emergency response plans, and departmental documentation.
- Work with the Manager of Technical Operations to ensure the proper use and operation of alarm, access control, and CCTV systems.
- Coordinate with the department’s Supervisor to ensure Operations Center personnel meet applicable standards, procedures, and policies.
- Coordinate with the department’s Supervisor on responses to emergencies inside or on the grounds of the museum.
- Coordinate museum resources for events and work with the security shift supervisor on duty and catering partners to support a successful event experience.
- Ensure museum events comply with museum security and safety mandates and City of Denver life-safety and fire codes.
Benefits
- Comprehensive medical, dental, and vision plan, extendable to a domestic partner, spouse, and children.
- DAM-paid life insurance.
- Short- and long-term disability coverage.
- Paid sick and vacation time off and two personal days.
- Ten paid holidays.
- 403(b) retirement plan with immediate eligibility to contribute; eligible employees qualify after one year for a 3% non-elective contribution and 2% match program.
- Free telehealth and Employee Assistance Program.
- Free DAM Family Membership and other perks.
- Free yoga.
- Discounted parking.
- Free RTD Eco Pass.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
