Security Guard Lead

City of Austin

3d•$23 - $25•Onsite

About The Position

Under limited supervision, the Security Guard Lead provides visible safety and security services to help maintain a safe and pleasant environment for patrons. The role leads day-to-day security operations, conducts patrols, responds to alarms and emergencies, manages disturbances, provides customer service, supports after-hours events, issues Criminal Trespass Notices, and trains and guides security personnel. The position may provide leadership, work assignments, evaluation, training, and guidance to others. It requires knowledge of applicable laws and city policies, supervisory techniques, and equity, diversity, and inclusion principles and practices in libraries. The role calls for strong communication, problem-solving, de-escalation, customer-service, and leadership abilities. The schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m., with possible after-hours, holiday, and weekend work. The work shift may change based on departmental business needs. Overtime may be required with or without notice, and the position may involve on-call or call-back responsibilities. Work locations vary across City locations, and travel between sites may be required.

Requirements

High school graduation or equivalent.
Three years of experience providing security-related services.
Knowledge of federal, state, and local laws and ordinances.
Knowledge of city practices, policies, and procedures.
Knowledge of equity, diversity, and inclusion principles and practices in libraries.
Knowledge of supervisory and managerial techniques and principles.
Oral and written communication skills.
Ability to handle multiple tasks and prioritize.
Data analysis and problem-solving skills.
Ability to handle conflict and uncertain situations.
Skill using computers and related software, including Microsoft Office products.
Ability to facilitate discussions and resolve issues.
Ability to lead and train diverse groups.
Ability to quickly recognize and analyze irregular events.
Ability to establish and maintain effective communication and working relationships with City employees and the public.
Ability to provide high-level customer service and work with people of diverse backgrounds.
Must be able to read, write, and speak English fluently.
May require a valid Texas driver license; the position may require a valid Texas Class C Driver’s License or the ability to obtain one by the hire date.

Nice To Haves

Demonstrated experience in security operations in a lead role, including providing leadership, work assignments, evaluation, training, and guidance for a security workgroup or staff.
Demonstrated extensive experience with security access control systems.
Demonstrated extensive experience operating various Closed Circuit Television (CCTV) systems.
Demonstrated security-related customer service experience.
Ability to travel to more than one work location.

Responsibilities

Gather and organize reports for submission to a supervisor; prepare management reports, policies, and other documentation.
Respond to fire alarms, security alarms, and accidents, and contact appropriate emergency personnel.
Conduct security patrols at locations, parking lots or garages, and surrounding areas; identify and report unsafe conditions.
Investigate disturbances and maintain order and occupant safety during emergencies while reporting to the appropriate agency.
Provide customer service and information about public services, programming, policies, and regulations.
Anticipate, de-escalate, and solve problems, and provide reports to the appropriate agency when needed.
Issue and enforce Criminal Trespass Notices for violations and determine whether police assistance is required.
Monitor the welfare of security personnel working after-hours, overnight, and at remote assignments.
Direct traffic and provide crowd control and security for after-hours events held by internal and external customers.
Transport and safeguard cash pickups and drop-offs at all Library locations.
Issue and monitor equipment for assigned staff, including radios, badges, keys, and uniforms.
Provide direction and training to security personnel, contract employees, and other City departments on Non-Violent Crisis Intervention and other training areas.
May provide leadership, work assignments, evaluation, training, and guidance to others.