Security guard dispatch

Fond du Lac Band of Lake Superior Chippewa•Duluth, MN

2d•Onsite

About The Position

The Security Guard Dispatch position is based onsite at Fond-du-Luth Casino and reports to the Security Manager. The role patrols and monitors assigned interior and exterior areas, helps protect the public, employees, company assets, and property, and dispatches security personnel using phone and radio communications. The position responds to disturbances and emergencies, maintains order and crowd control, assists the public, administers first aid when needed, and notifies law enforcement or medical agencies during emergencies. The employee prepares incident reports, reports accidents and unsafe conditions, maintains video surveillance and communications equipment, and keeps the Security Manager informed. The role also includes monitoring entrances and special activities, protecting money areas and executive offices, identifying employees entering money areas, providing escorts, and preventing unauthorized alcoholic beverages from being brought onto casino premises. The position requires a department uniform and appropriate work attire, attendance at mandatory department and Title 31 and/or SAR training, confidentiality, professional conduct, proper attendance, and the ability to take on other duties assigned by management. Operations run seven days a week, 24 hours a day, including holidays. The role is subject to drug and alcohol testing and pre-employment and annual background checks.

Requirements

No driver's license is required.
Ability to work with the public.
Ability to communicate effectively orally and in writing.
Ability to work independently and establish priorities.
Attention to detail and accuracy.
Ability to establish professional and harmonious working relationships with project participants and other parties.
Knowledge of computer applications, including word processing, databases and/or data entry, spreadsheets, and Microsoft Outlook.
Ability to obtain a gaming identification badge to work in and around casino property and facilities.
Ability to withstand prolonged standing, stretching, bending, and kneeling without restriction.
Ability to lift at least 20 pounds and push, pull, or drag up to 50 pounds.
Subject to drug and alcohol testing under the Fond du Lac Reservation’s Personnel Policies.
Subject to pre-employment and annual background checks.

Nice To Haves

Ability to communicate with and supervise areas and groups of people and act responsibly during an emergency.
Training in emergency first aid.
Previous experience as a Security Officer.

Responsibilities

Become familiar with assigned areas and report obstructions or other issues that could endanger the safety of the public or employees.
Patrol assigned areas to prevent crime, protect company assets and property, report disturbances, violations of law, suspicious activity or persons, and assist the public.
Prepare reports about incidents in a manner suitable for outside distribution.
Dispatch security personnel to key casino areas using phone and radio communications.
Maintain peace and order at entrances and maintain crowd control.
Remain alert to fires and other safety hazards and evaluate evacuation measures for assigned areas.
Administer first aid as necessary.
Report disorderly patrons, accidents, incidents, unsafe conditions, employee theft, unusual behavior, and irregularities.
Maintain security video surveillance and phone and radio communications.
Notify local law enforcement and medical agencies during casino emergencies.
Submit reports to the Security Manager and ensure the manager is informed of all situations.
Conduct general patrols of assigned interior and exterior casino property.
Prevent unauthorized alcoholic beverages from being brought onto casino premises.
Protect money areas and executive offices and properly identify employees entering money areas.
Provide escort services as needed and monitor special activities.
Wear and maintain the department uniform in a clean and professional manner during scheduled work hours, unless management has approved other arrangements.
Attend mandatory department training and required Title 31 and/or SAR training.
Maintain confidentiality of financial and other records concerning employees, band members, and/or clients.
Respond promptly and professionally to requests, complaints, and problems; demonstrate courtesy, respect, and sensitivity to others.
Represent the Fond du Lac Band of Lake Superior Chippewa and the department positively and professionally in the community.
Maintain proper attendance, report to work on time, and keep the work area clean and organized.
Remain flexible and assume other responsibilities assigned by management.