Security Field Supervisor

Allied Universal•Seattle, WA

13d

About The Position

Allied Universal is hiring a Field Supervisor to support operations for remotely managed accounts. The Field Supervisor provides on-site supervision of Security Professionals and ensures site coverage, working closely with Operations Managers to supervise remote service delivery. The role involves regularly visiting assigned posts to monitor performance, address operational issues, communicate policy or company updates, adjust staffing schedules, and inspect officers and post conditions. The Field Supervisor also provides on-the-job training, responds to staffing call-offs and client or site emergencies, and escalates personnel concerns to appropriate management. At the direction of Branch or Corporate Human Resources management, the supervisor may administer previously initiated counseling or disciplinary actions and distribute company information and related documentation. The position pays $22.00 per hour. Benefits include medical, dental, vision, basic life, AD&D, and disability insurance; a 401(k) plan subject to eligibility requirements; eight paid holidays, five sick days, four personal days, and vacation accrued at 3.08 hours biweekly. Unused vacation is paid out only where required by law.

Requirements

High school diploma or equivalent.
Meet any applicable state or local licensing requirements, which may be required before employment.
Valid driver’s license and at least one year of driving experience.
No major driving violations within the last 36 months.
No more than one at-fault accident in the last 24 months.
No more than one minor moving violation in the last 24 months.
No combination of one at-fault accident and one minor moving violation in the last 24 months.
At least three years of professional protective service experience, such as security experience.
Ability to write effective, concise reports in legible handwriting.
Ability to use sound independent judgment and discretion.
Outstanding oral and written communication skills.
Ability to interact successfully at all levels of the organization, including with clients.
Demonstrated ability to take initiative, prioritize and handle multiple competing assignments, and manage deadlines effectively.

Nice To Haves

Experience in scheduling, operations management, or other security-industry leadership functions.
Prior experience in the security industry, law enforcement, and/or military.
Working knowledge of Microsoft Office applications.

Responsibilities

Visit assigned post locations on a regular, varying schedule to monitor performance, address daily operational issues, communicate policy changes and company information, adjust staffing schedules as needed, and inspect posts.
Inspect officers’ professional image, including hygiene and uniform appropriateness, and ensure quality standards are met.
Check that Post Order manuals and other post and training information are properly maintained and updated, and that posts are clean, organized, and properly maintained.
Conduct on-the-job training for new employees or when post orders change, in coordination with site supervision. Training may cover post orientation, post orders, routine responsibilities, emergency responses, and specific client needs.
Respond to shift call-offs by identifying replacements or standing post until replacements arrive; assist the Scheduler with scheduling changes caused by call-offs or other site changes.
Identify personnel issues, including payroll issues, employee relations complaints, or other concerns, and forward them to the Operations Manager and/or Corporate Human Resources Director.
Write reports about personnel situations or assist with investigations when directed.
Administer counseling or disciplinary actions initiated by the Branch Manager and/or Corporate HR Director when specifically directed by Branch or Corporate Human Resources management; do not make or initiate these decisions independently.
Distribute information to posts as directed by the Branch or Corporate office, obtain signed acknowledgements or other documents when needed, and return documents to the appropriate office.
Respond to client or site emergencies and ensure appropriate communication with Operations and/or the Branch Manager.

Benefits

Medical insurance
Dental insurance
Vision insurance
Basic life insurance
AD&D insurance
Disability insurance
Company 401(k) plan, subject to eligibility requirements
Eight paid holidays annually
Five sick days
Four personal days
Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law