Security Event Staff

ASM Global•Worcester, MA

2d•Onsite

About The Position

This position is responsible for crowd management at the facility. This may include security screenings, ticket taking, ushering, access control, emergency response, ensuring the safety of guests, enforcing venue policies, ensuring the safety of 3rd party property and other duties as assigned.

Requirements

High school diploma or GED required
Ability to work with minimal supervision
Strong customer service skills
Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management
Professional presentation, appearance and work ethic
Ability to work flexible hours including daytime, evening, overnight, weekends and holidays, as needed
Must be able to speak, read and write English
Must be at least 18 years old

Responsibilities

Bag checking to ensure no contraband is permitted in the venue
Security screening via pat downs, the use of walk-through metal detectors or wand screening
Ensuring patrons entering the venue have a valid ID or ticket for gaining admittance
Ensuring patrons do not enter non-public areas
Directs and interacts with the public, fellow employees and management
Assist with seating and directions as required
Follows emergency protocols in the case of medical, fire, active shooter, evacuation or other emergency situations
Observe, detect, correct and report any unsafe conditions on the premises
Appropriately deal with customer complaints, patrons negatively impacting other attendees and/or patrons not conforming to venue policies
Works independently, and judges and assesses situations for immediate response within the guidelines of the facility
Provide for written witness report as required