Security Dispatcher in Jersey City, NJ

GUARDIAN SECURITY SERVICES•Jersey City, NJ

13h•Onsite

About The Position

Guardian Security Services is seeking highly motivated Security Dispatchers for its Jersey City, New Jersey office. Guardian Security Services is a full-service, manned security provider serving the tri-state region since 1972. Its growing Guardian Dispatch division focuses on improving employee and customer service and encourages innovation, collaboration, and challenging established processes. The role involves heavy phone use and scheduling employees for callouts through the schedule management system. Dispatchers update schedules, contact sites to check on personnel, relay messages to management, answer incoming calls, help cover open posts, coordinate personnel with Area Managers, assess incidents, communicate updates and instructions, and maintain incident records and other administrative documentation. The posted schedule is overnight, including weekends, and the pay rate is $25.00 per hour. A more extensive explanation of duties and responsibilities will be provided during the interview process.

Requirements

WinTeam experience is required; experience with a similar scheduling program such as Valiant may be accepted.
Experience with Microsoft OneDrive, Outlook, and Excel.
Previous experience in security dispatching and managing multiple schedules, or experience as a Security Manager.
Basic computer skills for data entry and email functions.
Ability to maintain accurate logs and reports in military time.
Ability to cover open posts and manage schedules effectively.
Courteous telephone manner and ability to defuse tense situations.
Good customer service and interpersonal skills when interacting with employees, clients, and managers across varied social levels and cultures.
Ability to multitask and prioritize responsibilities during high-intensity call periods.
Initiative to take on tasks with little oversight by using written guides.
Good organizational and decision-making skills.
Understanding of standard security practices.
Critical thinking skills to evaluate operating procedures and identify improvement opportunities.
High school graduate.

Nice To Haves

Security Dispatcher experience is preferred.
Some college education is preferred.

Responsibilities

Use WinTeam or an accepted similar scheduling program to update schedules accurately for lateness, callouts, and site incidents.
Answer incoming calls professionally, conduct roll call, and arrange coverage for open posts in a timely manner.
Contact and schedule employees for callouts and coordinate staffing for security and concierge locations with Area Managers.
Call sites to check on personnel and relay messages to management.
Assess the severity of calls, prioritize responses, and determine the appropriate level of security response.
Maintain clear communication with employees, management, and clients, providing updates and instructions as needed.
Document incidents, including timestamps, locations, and actions taken; maintain accurate logs and reports in military time.
Perform administrative work and use computer systems for data entry and email functions.
Manage multiple schedules and prioritize responsibilities during high-intensity call periods.
Evaluate operating procedures and identify areas for improvement.