Security Dispatcher in Jersey City, NJ

Guardian Security Services•Jersey City, NJ

12h•Onsite

About The Position

Guardian Security Services is seeking a Security Dispatcher for its Jersey City, New Jersey office. The dispatcher supports the company’s growing dispatch division by managing schedules, handling calls and coordinating personnel for security and concierge locations. The role includes responding to callouts, arranging coverage for open posts, checking on personnel at sites, communicating with employees, managers and clients, and completing administrative and incident-reporting tasks. The position has an overnight schedule, including weekends, and pays $25.00 per hour. A more extensive explanation of the duties and responsibilities will be provided during the interview process.

Requirements

WinTeam software experience is required; experience with a similar scheduling program such as Valiant may be accepted.
Experience with Microsoft OneDrive, Outlook and Excel.
Previous experience in security dispatching and managing multiple schedules, or experience as a Security Manager.
Basic computer skills for data entry and email functions.
Ability to maintain accurate logs and reports using military time.
Ability to cover open posts and manage schedules effectively.
Courteous telephone manner and ability to defuse tense situations.
Good customer service and interpersonal skills when interacting with employees, clients and managers across social levels and cultures.
Ability to multitask and prioritize effectively during high-intensity call periods.
Initiative to take on tasks with little oversight using written guides.
Good organizational and decision-making skills.
Understanding of standard security practices.
Critical-thinking skills to evaluate procedures and identify areas for improvement.
High school graduate.

Nice To Haves

Security Dispatcher experience is preferred.
Some college education is preferred.

Responsibilities

Use WinTeam or an accepted similar scheduling program to update schedules for lateness, callouts and site incidents.
Answer incoming calls and roll calls professionally, and arrange coverage for open posts in a timely manner.
Assess the severity of calls, prioritize responses and determine the appropriate level of security response.
Coordinate with Area Managers to identify qualified employees for security and concierge locations.
Maintain clear communication with employees, management and clients, providing updates and instructions as needed.
Call sites to check on personnel and relay messages to management.
Document incidents, including timestamps, locations and actions taken; maintain accurate logs and reports using military time.
Perform administrative work, including data entry and email functions.
Manage multiple schedules and prioritize responsibilities during high-intensity call periods.
Identify potential improvements to current operating procedures.