Community Manager - Jersey City, NJ

Greystar•Madison, NJ

1d•$95,000 - $100,000•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including staff, activities, and resources, to meet budgeted financial and operational goals. The role ensures compliance with company policies and procedures and applicable laws and regulations governing multifamily housing, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The position contributes to property budgeting and financial performance; manages revenue, expenses, invoices, and financial reporting; oversees leasing and lease enforcement; and develops marketing and leasing strategies to achieve occupancy and revenue goals. It promotes resident satisfaction and retention, oversees maintenance service standards and property condition, supervises property employees, and supports the client/owner relationship. The role also completes accounting, financial, administrative, and other reports and duties as assigned. Routine local travel may be required.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities sufficient to manage an apartment community, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Hold any licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; on-site staff with golf-cart access must also have valid driver’s licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to access all interior and exterior areas of the community and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university in Business Management, Real Estate, or a related field (preferred).
Strong proficiency in property-management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Review and approve vendor, contractor, and service-provider invoices; reconcile work or purchases, verify insurance certificates, code charges, and coordinate related communications.
Control expenditures within the approved budget and manage petty cash.
Oversee lease enforcement, including approving resident applications, discounts, and renewal leases; inspecting apartments; following notice requirements; handling evictions; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, requests, and service issues in a timely manner.
Ensure maintenance staff meet company standards for responding to and completing resident service requests.
Conduct property inspections and take action to maintain safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
Interview, hire, orient, train, and manage the performance of property staff in accordance with company policies and practices.
Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
For California positions, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized.
Make routine local trips for bank deposits, training, outreach events, or other work-related needs.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic medical costs for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrues with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for quarterly or annual bonus programs for corporate positions, or weekly, monthly, and/or quarterly bonus programs for onsite property positions, subject to applicable program terms and performance.