General Manager - Jersey City, NJ

Greystar•Madison, NJ

1d•$140,000 - $145,000•Onsite

About The Position

The General Manager oversees the day-to-day operations of two or more assigned properties, managing team members, daily activities, and resources to achieve budgeted financial and operational goals. The role ensures that property operations comply with company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The General Manager contributes to property budgets, monitors revenues and expenditures, approves vendor invoices, oversees lease enforcement, and develops marketing and leasing strategies. The position promotes resident satisfaction and retention, ensures the physical condition and appearance of the properties meet established standards, and supervises property staff. It also supports client and owner relationships, completes financial and administrative reporting, and performs other duties as assigned.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities.
Ability to manage day-to-day apartment community operations, resolve customer complaints, complete financial records and reports, increase sales revenues, and coordinate a team’s work.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Required licenses and/or certifications for applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property management software.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property management software.

Responsibilities

Contribute to property budgets by reviewing financial statements, marketing information, and operational reports to evaluate performance.
Meet revenue targets by setting rental rates, ensuring rent and fees are collected and posted promptly, making bank deposits, and preparing and reviewing monthly financial status reports.
Review and approve vendor, contractor, and service-provider invoices; reconcile work or purchases; verify insurance certificates; code charges; and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; evicting residents; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by addressing complaints, questions, requests, and service issues in a timely manner.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Conduct regular property inspections and address issues to ensure buildings, grounds, and amenities meet standards for safety, cleanliness, appearance, and appeal.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies, values, and business practices.
Support client and owner relationships by meeting with owners, conducting property tours, providing performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
For California positions, manage the lease process using the California Lease File Checklist to ensure lease documents are complete, compliant, and organized.

Benefits

Medical, dental, vision, disability, and life insurance; basic employee-only medical coverage is available at no cost.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.