Security Dispatcher

Hennepin Healthcare•Minneapolis, MN

1d•Onsite

About The Position

Hennepin Healthcare has a current opening for a Security Dispatcher in our Security department. This full-time position will work rotating days, evenings, and nights. A $1,000 sign-on bonus is available for eligible external candidates (contract/temporary workers and former employees returning to HHS within one year are ineligible). Under general supervision, performs work of routine difficulty in the operation of a central alarm station using computers and various communications equipment, initiating proper response for emergency and non-emergency situations.

Requirements

High school diploma, GED or equivalent
2+ years dispatch or communications experience in a busy, high-stress environment
An approved equivalent combination of education and experience
Computer literacy and the ability to quickly learn new computer-driven systems
Ability to handle a high volume of work, multiple simultaneous tasks, and interruptions
Strong communication skills (both written and verbal)
Proficiency in customer service; emotional control/tact in dealing with the public
The ability to quickly learn new tasks/concepts

Nice To Haves

Prior experience in a health care setting
Prior experience monitoring fire/life safety systems
Prior experience using a multi-line phone system and/or helping customers by phone

Responsibilities

Receive emergency and non-emergency calls for security service and medical assistance
Prioritize calls and initiate appropriate action based on incident type and importance
Contact police, fire, ambulance in emergency situations and coordinate proper response
Dispatch security officers or other personnel using two-way radio or telephone
Operate and monitor a wide range of moderately complex computer driven equipment, including systems for life/safety, security alarm, closed circuit television and building automations
Query callers to obtain detailed incident information, record duties and activities
Generate reports, maintain records, and perform data entry functions
Operate multi-line telephone system
Notify appropriate managers or supervisors of critical conditions on a 24-hour basis
Performs other duties as assigned but only after appropriate training