Security Dispatcher - MGM National Harbor

MGM Resorts International • Harbor, OR

1d • Onsite

About The Position

As a Security Dispatcher, you'll be the heartbeat of our Security team—connecting the dots between officers on the floor and leadership behind the scenes. You'll manage our fast-paced communication center, handling radio calls, phone lines, and critical updates with confidence and calm. Whether you're coordinating emergency responses or helping locate lost items, you'll stay sharp, make quick decisions, and keep everything running smoothly.

Requirements

• At least 18 years of age.
• High School Diploma or GED

Nice To Haves

• Previous security dispatch or call center experience preferred

Responsibilities

• Monitor panic alarms, surveillance cameras, and fire control systems, reporting any issues to Security Management.
• Ensure all communication tools, such as radios and mass notification systems, are functioning properly.
• Maintain communication with law enforcement when they are on-site.
• Keep detailed, real-time records of all calls, incidents, and officer activity.
• Assist guests and employees with concerns and resolve problems.
• Escalate issues to department leadership when necessary.
• Complete security reports when requested.

Benefits

• Health & Income Protection benefits (for eligible employees)
• Access to company hotel, food and beverage, retail, and entertainment discounts
• Discounts with company partners on travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities
• Volunteer opportunities in the community
• Medical, dental, vision, life insurance
• 401(k) plans
• Time off plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED