Security Dispatch

SeaWorld Parks & Entertainment, Inc. • Orlando, FL

1d • Onsite

About The Position

Answer incoming phone calls concerning general park information, regarding employees, contractors & guests. Disseminate park & emergency information to appropriate employees. Monitor emergency alarm systems park-wide. Monitor multiple radio frequencies and disseminate information via 2-way radios, voice, digital pagers and telephones. Assist and respond to various priority calls, including First Aid and to properly identify emergency situations and disseminate proper emergency procedures. Maintain confidentiality and professionalism at all times. Coordinate with Security Management Team to ensure guest services and quality goals are achieved to include administrative support. Perform other duties as assigned.

Requirements

• High school diploma or equivalent
• At least 18 years old
• Experience in Security and/or Emergency Dispatch environment
• Valid state driver’s license
• Able to complete provided CPR training/certification
• Excellent written and verbal communications skills
• Able to multi-task and adapt to changes in a fast paced work environment
• Able to work indoors with or without A/C for entire shift
• Able to sit for long periods of time
• Available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays hours

Nice To Haves

• 1 year administrative or related experience preferred
• Possession of a valid state driver’s license preferred

Responsibilities

• Answer incoming phone calls concerning general park information, regarding employees, contractors & guests
• Disseminate park & emergency information to appropriate employees
• Monitor emergency alarm systems park-wide
• Monitor multiple radio frequencies and disseminate information via 2-way radios, voice, digital pagers and telephones
• Assist and respond to various priority calls, including First Aid and to properly identify emergency situations and disseminate proper emergency procedures
• Maintain confidentiality and professionalism at all times
• Coordinate with Security Management Team to ensure guest services and quality goals are achieved to include administrative support
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED