Security Dispatch Officer - Internal or Tribal Member Only

Lucky Eagle Casino•Rochester, WA

11h•Onsite

About The Position

The Security Dispatch Officer helps protect company assets and ensure the safety of guests and team members. The role involves friendly, helpful, and positive interactions with guests, team members, and vendors, while ensuring the confidentiality, security, and accuracy of guest records and promoting positive relations. Strong written and verbal communication and outstanding guest service are expected. Regular attendance is required; later hours or weekend work may occasionally be necessary to meet project deadlines. A neat, well-groomed, professional appearance is essential. This position has no supervisory responsibilities. The job is primarily indoors in a casino and hotel setting, with occasional exposure to outdoor elements. The employee may encounter heavy cigarette smoke, temperature fluctuations, and noise from slot machines, customers, music, and public announcements. Physical demands include frequent standing, walking, sitting, handling and gripping objects, reaching, stooping, crouching, and working in cramped or awkward positions; repetitive motions; continuous safe stair climbing and descending; and regularly lifting or moving up to 75 pounds or more. Applicants must be at least 21 years old, have a high school diploma or GED, and be able to obtain and retain a Washington State Class III Gaming License and Washington State Liquor License. Candidates must pass a pre-employment drug screen and maintain a driving record that meets the minimum requirements of the casino and hotel's vehicle insurance provider. New hires must obtain and maintain valid First Aid/CPR/AED certification from the American Red Cross or American Heart Association within 60 days of hire. The posting specifies that the role is for internal employees or tribal members only.

Requirements

High school diploma or GED.
At least 21 years old.
Ability to obtain and retain a Washington State Class III Gaming License and a Washington State Liquor License.
Must successfully pass a pre-employment drug screen.
Must have and maintain a driving record meeting at least the minimum requirements established by the company's vehicle insurance provider.
Obtain and maintain valid First Aid/CPR/AED certification from the American Red Cross or American Heart Association within 60 days of hire.
Excellent communication and guest, team member, and vendor relations skills.
Ability to learn and follow detailed Security policies and procedures.
Exceptional report-writing skills.
Strong written and verbal communication skills and outstanding guest service.
Ability to meet the described physical demands, including continuously climbing and descending stairs and regularly lifting or moving up to 75 pounds or more.

Nice To Haves

Defensive tactics training and advanced handcuffing certification.
Prior experience in a security position or casino environment.
Participation and qualification in training programs such as First Aid/CPR/AED, defensive tactics, handcuffing, and conflict resolution and handling.

Responsibilities

Observe, respond to, and report incidents, safety concerns, procedure violations, or criminal activity; operate CCTV equipment effectively.
Dispatch security officers to calls and track their activity in computerized software.
Maintain key watchers and team members' biometric prints.
Issue vehicle keys and gas credit cards, ensuring accountability and conducting audits.
Oversee security equipment inventory.
Manage the digital dispatch log and enter log entries.
Respond to medical incidents and provide necessary patient care.
Safeguard company property and assets.
Perform escorts, cash exchanges, emergency slot machine drops, and table fills.
Help create a safe and friendly environment for guests and team members.
Patrol property parking lots.
Shuttle guests safely and courteously.
Check identification for age verification and maintain the daily visitor count.
Write reports.
Perform other duties as assigned.