Security Control Room (SCR) Officer
About The Position
Marksman Security is hiring Security Control Room Officers to support its clients and provide security services. The SOC Operator identifies, analyzes, and supports incidents that have or may have an impact on the business, brand, or employees, and communicates incident information to leadership as appropriate. The role monitors cameras and alarms, dispatches calls by telephone and radio, operates access control technology, and assists employees and guests. It supports the field team in preparing for, responding to, and recovering from crisis and non-crisis incidents. Full- or part-time shifts are available, with open schedule availability and weekend and holiday availability required. Candidates with experience in security, law enforcement, military, or customer service are sought. State training and licensing assistance may be available for qualified candidates.
Requirements
- Some open schedule availability.
- Weekend and holiday availability.
- Previous experience in security, law enforcement, military, or customer service fields is sought.
Responsibilities
- Answer routine and emergency calls and monitor alarms and video equipment, including fire, door, and duress alarms; provide general assistance to employees and guests.
- Maintain records of communications and events.
- Use internal and external resources to gather and manage information and intelligence.
- Promptly escalate complaints and unusual or critical event information to the Supervisor.
- Maintain control of SOC equipment and keys, and accurately log equipment and keys signed out and returned.
- Promptly inform the Supervisor about missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems.
- Proactively monitor surveillance cameras and CCTV remote viewer programs, and monitor and respond to security and safety system alarms.
- Answer and respond to events and situations received over regular and emergency phones and intercoms.
- Control and monitor two-way communication systems.
- Support the field team as it prepares for, responds to, and recovers from crisis and non-crisis incidents.
Benefits
- Medical, vision, and dental insurance
- Short-term disability
- Critical care/Hospital Indemnity
- Complimentary life insurance
- Pet insurance
- Legal assistance and guidance
- Identity theft protection
- Paid on-the-job training
- Paid time off
- Bi-weekly pay
- Competitive compensation
- Career advancement opportunities
- Continuous learning opportunities through LMS
- Employee referral bonus program
- Employee assistance program (EAP)
- Employee recognition events
- Employee performance incentives/rewards
- Professional growth and development opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
