Security Consultant II
About The Position
Join our Global Web Security group. Our Team provides managed services and proactive and reactive support to our global customers. We utilize tools, process and knowledge to integrate and maintain Akamai security, media, and performance solutions for our clients. We collaborate to solve problems, innovate to provide creative solutions and work to continuously improve for our customers and our team. Become a trusted advisor. As a Security Consultant II, you'll be the security services contact, ensuring the integration and support of customers. Acting as a trusted consultant, you'll learn and implement creative solutions to help customers leverage Akamai's products.
Requirements
- 5 years of relevant experience and a Bachelor's degree in Computer Science, or related field or its equivalent
- Demonstrate experience in a customer-facing role within the information technology industry
- Show understanding of working with network technologies, web security or media related technologies, methodologies and/or architectures
- Demonstrate experience with internet protocols such as TCP/IP, HTTP, DNS, and TLS/SSL
- Demonstrate experience in delivering technical projects with an ability to manage multiple priorities
- Have achieved or be interested in obtaining cyber security credentials such as Security+, SSCP, GSEC or others
Responsibilities
- Being the central point of contact for customers and leading the integrated account team delivering customer success
- Collaborating with cross-disciplinary teams to understand customer use cases and tuning solutions to meet client needs
- Participating on internal projects to contribute to best practices, improving our methodology and quality of solution delivery
- Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged
- Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery
- Communicating with internal, external customers and partners to share information and deliverables
Benefits
- We support your health, well-being, finances, and life beyond work.
- FlexBase program
- healthcare
- 401K savings plan
- company holidays
- vacation (in the form of PTO)
- sick time
- family friendly benefits including parental leave
- employee assistance program including a focus on mental and financial wellness
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
