Security - Checkpoint Officer

Mall of America•Bloomington, MN

3d•Onsite

About The Position

Ensure the safety and security of everyone at Mall of America by performing security procedures at the Loading Dock and Gate 7 checkpoints. This role involves maintaining accountability of personnel and vehicles, operating security gates and doors, vetting contractors and vendors, inspecting vehicles, managing paperwork for access badges and permits, issuing and tracking contractor badges, providing directions, and utilizing radio communication for assistance. The position also includes additional duties such as patrol support, PEP enforcement, traffic and crowd control, roof details, and bag checks as assigned. The role requires a flexible schedule, including weekends, nights, holidays, high-volume days, mandatory overtime, and short-notice special events.

Requirements

Must be at least 18 years of age.
Excellent guest service skills.
Excellent listening and verbal and written communication skills.
Able to remain calm in stressful situations utilizing rational thinking and decision making skills.
Must be detail oriented, organized, and able to multi-task.
Must be observant and safety minded.
Basic computer skills.
Ability to speak and listen to guests in order to understand their needs and communicate a solution.
Possess a level of hearing that will continuously allow them to be aware of their surroundings and recognize when a guest needs their attention.
Specific vision abilities required include close vision, peripheral vision, depth perception, and ability to adjust focus.
Able to tolerate multiple sensory stimuli at once while performing duties (loud auditory/noise, smells/olfactory, hot/cold temperatures, bright lights, colors, motion, and other visual stimuli).
Able to step up to semi-truck cab door.
Use of both hands is required to perform duties and maintain safety standards.

Responsibilities

Maintain accountability of all personnel and vehicles entering Gate 7 or the Loading Dock.
Responsible for safety and security of Gate 7 and the Loading Dock.
Operation of Gate 7 arms and barriers, as well as the Loading Dock door.
Vet contractors, vendors and others entering MOA property through security checkpoints.
Inspect incoming vehicles of contractors, vendors and others using resources provided.
Manage paperwork for Mall access badges, hot work permits, and all administrative responsibilities for checkpoint operations.
Issue and track preferred contractor and vendor badges.
Give directions to vendors and contractors to locations within Mall of America and the surrounding area.
Utilize radio to request assistance from other MOA Security units or external agencies at checkpoints as needed.
Work additional duties including Patrol support, PEP enforcement, traffic control, crowd and line control, roof details, and bag checks as assigned.
Work a flexible schedule including weekends, nights, holidays, high volume days, mandatory overtime and short notice special events.
Additional duties as assigned.