Security Behavior Specialist

Mayo Clinic • Rochester, MN

6d • $29 - $40

About The Position

The Security Behavior Specialist develops patient violence risk assessments, evaluates and follows up on workplace violence incidents, enhances patient safety through direct monitoring and individual assignments, and responds to patients in crisis as part of a Behavioral Emergency Response Team or Workplace Violence Response Team. The role provides constant, alert observation of assigned patients and uses behavioral management techniques to prevent harm to the patient, harm to others, harm from others, and flight risk.

The specialist primarily works in patient care departments, monitoring patient activity and alerting patient care staff to physical or emotional changes, behavioral escalations, and other at-risk behaviors. The role communicates with patient care colleagues about patient care needs and maintains professional boundaries and a courteous, respectful, helpful demeanor while observing patients. It requires professionalism, empathy, effective communication and listening skills, and the ability to interact effectively with patients, visitors, family members, staff, and others.

The specialist remains calm and composed in stressful situations and de-escalates conflict using training such as AVADE, Verbal Judo, and SIRA. The role may have view-only access to the electronic medical record to verify information. Work hours vary and may include days, evenings, holidays, and weekends, with rotating days off. Within six months of hire, the specialist must complete or have completed a four-month stretch assignment with Global Security Operations or participate in a formal Global Security Project.

Requirements

• High school diploma or GED and three years of experience in behavioral health, social work, healthcare security, or a similar field.
• Advanced professional and culturally astute communication skills.
• Interpersonal skills to interact effectively with personnel, patients, and visitors.
• Proven ability to confidently manage conflict and high-pressure situations while building credibility and rapport.
• Ability to pass training in AVADE, Verbal Judo, Crisis Intervention Training, Trauma-Informed Care, and SIRA.
• Complete or have completed a four-month stretch assignment with Global Security Operations or participate on a formal Global Security Project within six months of hire.

Nice To Haves

• Bachelor’s degree.
• Healthcare experience.
• Behavioral health experience.
• Security experience.
• Background or understanding of customer service and behavioral health management.

Responsibilities

• Develop patient violence risk assessments.
• Evaluate and follow up on workplace violence incidents.
• Monitor assigned patients directly and individually to enhance safety.
• Respond to patients in crisis as part of a Behavioral Emergency Response Team or Workplace Violence Response Team.
• Maintain constant, alert observation and use behavioral management techniques to prevent patient harm, harm to others, harm from others, and flight risk.
• Monitor patient activity in patient care departments and alert patient care staff to physical or emotional changes, behavioral escalations, and other at-risk behaviors.
• Communicate patient care needs to patient care colleagues.
• Maintain professional boundaries and a courteous, respectful, and helpful demeanor while observing patients.
• Remain calm and de-escalate conflict or stressful situations using applicable training.
• Complete a four-month Global Security Operations stretch assignment or participate in a formal Global Security Project within six months of hire.

Benefits

• Medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• HSA and flexible spending accounts for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.
• Competitive compensation and comprehensive benefit plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED