Security Behavior Specialist

Mayo Clinic • Rochester, MN

6d • $29 - $40

About The Position

The Security Behavior Specialist develops patient violence risk assessments, evaluates and follows up on workplace violence incidents, and enhances patient safety through direct monitoring or individual assignments. The role responds to patients in crisis as part of a Behavioral Emergency Response Team or Workplace Violence Response Team. It provides constant, alert observation of assigned patients and uses behavioral management techniques to help prevent harm to or from the patient and to address flight risk.

The specialist primarily works in patient care departments, monitoring patient activity and alerting patient care staff to physical or emotional changes, behavioral escalations, and other at-risk behaviors. The role communicates patient care needs to colleagues and maintains professional boundaries and a courteous, respectful, and helpful demeanor with patients, visitors, family members, staff, and others. It requires calm, effective de-escalation of stressful situations using AVADE, Verbal Judo, and SIRA training. The role may have view-only access to the electronic medical record to verify information. Work hours may vary and may include days, evenings, holidays, or weekends, with rotating days off.

Requirements

• High school diploma or GED and 3 years of experience in behavioral health, social work, healthcare security, or a similar field.
• Advanced professional and culturally astute communication skills.
• Interpersonal skills to interact effectively with personnel, patients, and visitors.
• Proven ability to manage conflict and high-pressure situations confidently while building credibility and rapport.
• Ability to pass training in AVADE, Verbal Judo, Crisis Intervention Training, Trauma-Informed Care, and SIRA.
• Complete, or have completed, a 4-month stretch assignment with Global Security Operations or participate in a formal Global Security Project within 6 months of hire.

Nice To Haves

• Bachelor’s degree.
• Healthcare experience.
• Behavioral health experience.
• Security experience.
• Background or understanding of customer service and behavioral health management.

Responsibilities

• Develop patient violence risk assessments.
• Evaluate and follow up on workplace violence incidents.
• Enhance patient safety through direct monitoring and individual patient assignments.
• Respond to patients in crisis as part of a Behavioral Emergency Response Team or Workplace Violence Response Team.
• Provide constant, alert observation of assigned patients and use behavioral management techniques to help prevent harm to self, harm to others, harm from others, and flight risk.
• Monitor patient activity in patient care departments and alert patient care staff to physical or emotional changes, behavioral escalations, and other at-risk behaviors.
• Communicate patient care needs to patient care colleagues.
• Maintain professional boundaries and a courteous, respectful, and helpful demeanor while observing patients.
• Remain calm and composed during stressful situations and de-escalate conflict or stressful situations using AVADE, Verbal Judo, and SIRA training.
• Use view-only electronic medical record access, when applicable, to support verification of information.

Benefits

• Medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• Health Savings Account and Flexible Spending Account options for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED