Security Behavior Specialist

Mayo Clinic•Rochester, MN

About The Position

The Security Behavior Specialist develops patient violence risk assessments, evaluates and follows up on workplace violence incidents, and enhances patient safety through direct monitoring or individual assignments. The role responds to patients in crisis as part of a Behavioral Emergency Response Team or Workplace Violence Response Team and uses behavioral management techniques to help prevent patients from harming themselves or others, being harmed by others, or attempting to flee. Working primarily in patient care departments, the specialist provides constant, alert observation of assigned patients and alerts care staff to physical or emotional changes, behavioral escalation, and other at-risk behaviors. The specialist communicates with patient care colleagues about patient needs, maintains professional boundaries and a courteous, respectful demeanor, and demonstrates empathy and effective listening and communication when interacting with patients, visitors, families, staff, and others. The role requires remaining calm under stress and de-escalating conflict or stressful situations using training such as AVADE, Verbal Judo, and SIRA. The position may have view-only access to the electronic medical record to verify information. Work hours may vary and include days, evenings, holidays, and weekends, with rotating days off. The position is not eligible for visa sponsorship or transfer.

Requirements

High school diploma or GED and three years of experience in behavioral health, social work, healthcare security, or a similar field.
Advanced professional and culturally astute communication skills.
Interpersonal skills to interact effectively with personnel, patients, and visitors.
Demonstrated ability to confidently manage conflict and high-pressure situations while building credibility and rapport.
Ability to pass training in AVADE, Verbal Judo, Crisis Intervention Training, Trauma-Informed Care, and SIRA.
Complete or have completed a four-month stretch assignment with Global Security Operations or participate in a formal Global Security Project within six months of hire.

Nice To Haves

Bachelor’s degree.
Healthcare experience.
Behavioral health experience.
Security experience.
Background or understanding of customer service and behavioral health management.

Responsibilities

Develop patient violence risk assessments.
Evaluate and follow up on workplace violence incidents.
Monitor assigned patients directly and provide constant, alert observation.
Use behavioral management techniques to help prevent harm to patients and others, harm to patients from others, and flight risk.
Respond to patients in crisis as part of a Behavioral Emergency Response Team or Workplace Violence Response Team.
Alert patient care staff to patients’ physical or emotional changes, behavioral escalation, and other at-risk behaviors.
Communicate patient care needs to colleagues in the practice.
Maintain professional boundaries and a courteous, respectful, and helpful demeanor while observing patients.
Remain calm and de-escalate conflict or stressful situations using applicable training.
Use view-only electronic medical record access, if provided, to verify information.
Complete or have completed a four-month stretch assignment with Global Security Operations or participate in a formal Global Security Project within six months of hire.