Security Associate (On Site, Webster)

MAPFRE • Webster, MA

19h • $34,000 - $43,600 • Onsite

About The Position

The Security Associate protects employees, visitors, facilities, and assets while helping maintain a safe, secure, and welcoming corporate campus. The role serves as a first responder for life-safety and security incidents, including medical emergencies, fire and burglar alarms, evacuations, unauthorized access, and motor vehicle accidents. The ideal candidate is calm under pressure, observant, service-oriented, and committed to customer service. This is an essential personnel role: during severe weather, natural disasters, or other emergencies, the employee must report to work and perform assigned duties even if normal business operations are closed.

The position is on site in Webster, with a Monday-through-Friday schedule from 7:30 AM to 4:00 PM. The employee conducts foot and vehicle patrols, monitors facilities and restricted areas, investigates incidents, prepares reports, manages access control, communicates with stakeholders, coordinates emergency services when needed, and supports safety procedures and equipment inspections. The work requires remaining physically active throughout the shift and working in varied weather conditions, including rain, snow, extreme heat, and extreme cold.

Requirements

• High school diploma, GED, or equivalent combination of education and related experience.
• Ability to remain calm, professional, and decisive in high-pressure and emergency situations.
• Strong situational awareness and ability to quickly assess and respond to changing circumstances.
• Excellent verbal and written communication skills.
• Ability to communicate effectively and professionally using two-way radios, phones, and other communication devices.
• Strong report-writing and documentation skills, with attention to accuracy and detail.
• Demonstrated ability to investigate incidents and gather factual information.
• Experience de-escalating tense or volatile situations.
• Exceptional customer service and interpersonal skills.
• Strong critical-thinking, organizational, and problem-solving abilities.
• Ability to maintain confidentiality and discretion when handling sensitive information.
• Flexibility and adaptability, including the ability to manage multiple priorities and shift focus as operational needs change.
• Ability to remain physically active throughout the shift, including walking, standing, patrolling, and responding to emergencies.

Nice To Haves

• 1–3 years of experience in security, public safety, emergency response, law enforcement, military service, or a related field.

Responsibilities

• Serve as a first responder for medical emergencies, fire and burglar alarms, evacuations, unauthorized entry incidents, and other life-safety events.
• Conduct foot and vehicle patrols using security monitoring systems, including the Detex program, to deter criminal activity and protect people, property, and information.
• Monitor facilities, grounds, and restricted areas for safety and security concerns, suspicious activity, policy violations, or unlawful behavior.
• Investigate incidents on company property, including motor vehicle accidents, alarm activations, slip-and-fall incidents, and other security-related events.
• Prepare clear, accurate, detailed Daily Activity Reports, Incident Reports, and other documentation using computer applications.
• Escalate and communicate safety, security, and facility concerns to appropriate personnel.
• Manage access control operations, including lobby entrances, visitor access, fixed security posts, and event-related security assignments.
• Provide professional customer service and support to employees, visitors, vendors, and other stakeholders.
• Answer and document requests received by phone, radio, or other communication systems.
• Respond to and coordinate emergency services when required using two-way radios and communication devices.
• Provide traffic and pedestrian control on company property and keep fire lanes unobstructed.
• Ensure facilities, buildings, and restricted-access areas remain properly secured.
• Provide escort services to employees after normal business hours as needed.
• Implement security and safety procedures in accordance with company policies, training, and regulatory requirements.
• Assist with routine inspections of life-safety equipment, including fire extinguishers, AEDs, burglar alarms, access control systems, and other security-related equipment.
• Support specialized security functions related to facility access and control systems when assigned.
• Support additional security and safety-related initiatives as needed to contribute to departmental and organizational goals.
• Perform duties honestly, ethically, and professionally.
• Work effectively in varied weather conditions, including rain, snow, extreme heat, and extreme cold.
• Report to work and perform assigned duties during severe weather, natural disasters, or other emergencies, even when normal business operations may be closed.

Benefits

• Flexible PTO program combining vacation, personal, volunteer, and sick time.
• 401(k) plan with company matching contributions, subject to plan terms.
• Profit sharing.
• Medical, dental, and vision insurance coverage under company group plans.
• Short-term disability insurance.
• Long-term disability insurance.
• Life insurance.
• Flexible spending account (FSA).
• Health savings account (HSA).
• Wellness programs.
• Tuition reimbursement.
• Leadership programs and internal mobility opportunities.
• Eligible employees earning under $75,000 who elect single coverage under the Super Value Plan may have a $0 monthly premium medical plan option.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED