Security Associate - 2nd Shift

Carvana•Charlotte, NC

4d•Onsite

About The Position

The Security Associate is an hourly, boots-on-the-ground member of Carvana’s Safe & Secure team, responsible for helping protect associates, customers, vehicles, and site operations. The role combines gate coverage, surveillance monitoring, vehicle tracking, safety inspections, emergency response, and customer-facing service. Associates may work outdoors in varied weather conditions and must help maintain site operations through tasks such as winter snow removal and summer heat-safety protocols. The position reports to a Safe & Secure Functional Lead or Manager.

Requirements

1–2 years of experience in a customer service environment.
Strong verbal and written communication skills.
A track record of sound decision-making in a complex, fast-moving environment.
Ability to build strong working relationships and connect with people quickly.
Ability to organize, plan, and execute multiple tasks in a fast-paced setting.
Ability to handle conflict in a positive, productive way.
Ability to read, write, speak, and understand English.
Must be at least 18 years of age.
Ability to lift up to 60 pounds independently and carry and transport up to 60 pounds up to 20 feet.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull in conditions that may be cold, hot, noisy, or wet, and may include vehicle-maintenance fumes or odors.
Excellent visual acuity and manual dexterity.
Ability to use required safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
Ability to drive frequently and perform computer data entry.
Must adhere to regular and predictable attendance.
Must pass a complete background check.

Nice To Haves

Familiarity with CCTV, RFID, card access, or other Safe & Secure technology.
Previous experience supporting an OSHA or safety team program.
Experience with crisis prevention and/or response plans.

Responsibilities

Provide service-first interactions and represent Carvana at the gate for associates, vendors, and visitors.
Communicate clearly and calmly, actively listen, and build working relationships with people on site.
Use the Unified Security Platform to monitor live cameras, review footage, and investigate intrusion alerts.
De-escalate conflicts and work constructively with partners.
Operate the gate using the Safe & Secure App (SAS App) and RFID technology, enforcing ingress and egress procedures.
Manage and document vehicle movement through Inspection Center entrance and exit gates.
Complete first aid, CPR, and AED training and certification, and respond when needed.
Know and follow emergency protocols.
Help keep the site operational in all weather, including snow removal and summer heat-safety procedures.
Identify environmental hazards, conduct safety audits, and reinforce safety practices.
Scan vehicles using mobile rover technology and manual handheld scanners to support inventory control and operational flow.
Walk to restricted or hard-to-access areas of the lot.
Research vehicle locations and provide accurate, detailed reports to leadership.
Maintain regular and predictable attendance and help ensure gates are staffed at all times.