Security Associate II

Carvana•Tolleson, AZ

4d•$18 - $19•Onsite

About The Position

The Security Associate II (also referred to as Safe and Secure Associate II) supports Carvana’s Safe and Secure Team in protecting associates, customers, and company assets at a facility. The position carries out security, safety, access-control, inventory-control, and vehicle-tracking processes. Duties vary by assignment and include serving as the point of contact at facility gates, following entry and exit protocols, responding to emergencies, using Carvana security technology, and coordinating with Inspection Center and Logistics teams to document vehicle locations and destinations. This level is intended for consistently skilled performers with a solid foundation in the role, at least one year of internal experience recommended, and the ability to handle more complex inventory-control, safety, and critical-tracking issues. The associate also helps develop toward leadership by mentoring and training colleagues. This hourly position reports to either a Safe and Secure Team Lead or a Safe and Secure Manager. The facility operates 24/7 and gates must be staffed at all times; open availability is highly preferred.

Requirements

At least 18 years of age.
Able to read, write, speak, and understand English.
Strong verbal and written communication skills.
Demonstrated strong decision-making in a complex environment.
Ability to relate well to others and establish strong working relationships.
Ability to organize, plan, and execute multiple tasks in a fast-paced environment.
Ability to handle conflict situations positively.
Knowledge of CCTV, RFID, card access, and other Safe and Secure technology.
Must adhere to regular and predictable attendance.
Must be able to lift up to 60 pounds independently and carry and transport up to 60 pounds up to 20 feet.
Must be able to stand for extended periods and frequently stretch, reach, walk, stoop, push, and/or pull.
Requires excellent visual acuity and manual dexterity.
Requires frequent driving and computer data entry.
Must use required safety equipment, which may include face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment.
Hiring is contingent on passing a complete background check; the role is not eligible for visa sponsorship.

Nice To Haves

One year of Carvana Safe and Secure experience is recommended.
Previous experience supporting an OSHA program or Safety Team.
Experience supporting crisis prevention and/or response plans.

Responsibilities

Deliver service-oriented interactions and exemplify Carvana values.
Serve as an ambassador at facility entrances and exits, interacting with associates, drivers, vendors, and visitors and ensuring access and egress protocols are followed.
Coordinate with the Safe and Secure Team Lead and Manager on requests such as badge creation and CCTV review, ensuring requests are handled promptly and with quality service.
Maintain readiness for emergencies; use training in first aid, CPR, and AED and take appropriate action when needed.
Promote incident readiness, understand the Incident Response Protocol, and ensure appropriate actions are taken.
De-escalate difficult situations and support constructive collaboration.
Execute Safe and Secure Principles for facility and lot access and exit.
Use the Safe and Secure Application (SAS App) and RFID technology.
Manage and document vehicle movements through Inspection Center entrance and exit gates.
Conduct routine patrols of the Inspection Center and Logistics facility yard and buildings, documenting security and safety concerns.
Communicate effectively with team members, partners, and customers, including active listening.
Demonstrate understanding of the site inventory-control process and help research vehicle exceptions for critical tracking and inventory reconciliation.
Identify, document, and report vehicle and property damage at the site.
Participate in and facilitate JIRA CCTV review requests at the site and enterprise level.
Assist with JIRA badge requests at the site and enterprise level.
Assist with CCTV review of safety incidents to support safety protocols and incident response.
Support onboarding of new associates and provide ongoing coaching and development when needed.
Meet key measures related to unit loss rate, SAS App execution, inventory control and accuracy, safety incidents, JIRA ticket service levels, and vehicle and property damage.