Security Ambassador

Duke Careers•Durham, NC

1d•$20 - $24•Onsite

About The Position

As the Security Ambassador, you’ll play a vital role in creating a welcoming, safe, and inclusive museum environment where staff, visitors, and the broader community can fully engage with the Nasher Museum of Art. Your presence and professionalism ensure that everyone who enters the museum feels supported, respected, and connected. As a Security Ambassador, you are a frontline representative of Duke University and the Nasher Museum—supporting safety, protecting cultural assets, and delivering exceptional visitor experience.

Requirements

Communication and comprehension skills normally acquired through a high school education.
Dependability and sound judgment in daily responsibilities.
Minimum of 2 years related experience and/or training in a customer service oriented field.
Strong communication skills, including clear spoken and written English (bilingual abilities welcomed).
High observation skills and situational awareness.
Physical ability to stand, walk, climb stairs, and work outdoors as needed.
Comfort with Microsoft Office tools and basic computer applications.
A satisfactory MVR check for golf cart operation.

Nice To Haves

Previous security experience in a public environment preferred.
Flexibility to work evenings, weekends, holidays, and late-night shifts.

Responsibilities

Implement and uphold museum security procedures in collaboration with fellow security staff.
Respond calmly and effectively to emergencies, including fire/life safety and medical situations.
Maintain strong situational awareness, identifying suspicious, unsafe, or unusual activities.
Document incidents clearly and accurately through required reporting protocols.
Monitor assigned galleries and museum spaces to encourage safe, respectful visitor behavior.
Safeguard artworks, facilities, and property through proactive presence and observation.
Welcome and check in visitors at the loading dock; issue temporary badges as needed.
Escort Duke Facilities personnel and external contractors to secure, non-public areas.
Address policy concerns in a respectful, visitor-centered manner.
Provide exceptional customer service to visitors, staff, and community partners.
Assist guests with inquiries, directions, and general information about the museum and Duke campus.
Maintain clear and professional communication with museum staff and security leadership.
Conduct opening and closing procedures and maintain daily logs as outlined in standard operating procedures.
Monitor and operate museum video surveillance systems.
Support after-hours and special events as needed.
Participate in required training and ongoing professional development.
Operate a golf cart for museum-related duties.
Perform other responsibilities as assigned to support museum operations and visitor experience.