Security Officer Lobby Ambassador

Allied Universal•Phoenix, AZ

3d•Onsite

About The Position

As a Security Officer Lobby Ambassador in Phoenix, AZ, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join Allied Universal at a dynamic tech and telecommunications location as a Front Desk professional, where you will greet visitors, manage access control and badges, monitor the lobby, and support security-related operations through strong communication and customer service. In this visible role, you will reflect our agile, reliable, and innovative approach while putting people first, working as a team, and acting with integrity every day.

Requirements

Supervisory experience is required.
Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
Possess a high school diploma or equivalent.
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
A valid driver’s license will be required for driving positions only.

Nice To Haves

Access control and badge experience is preferred.
Customer service experience is preferred.
CPR and First Aid certification is preferred.
A guard card or license is preferred.

Responsibilities

Provide customer service to employees, visitors, and vendors at the front desk by following security-related procedures, site-specific policies, and/or emergency response activities when appropriate.
Monitor lobby and reception activity, manage visitor check-in processes, verify credentials, and help to deter unauthorized access to the location.
Answer phones, assist with inquiries, and coordinate with site contacts regarding deliveries, visitor arrivals, and other front desk support needs in a professional manner.
Respond to incidents and critical situations in a calm, problem-solving manner, including documenting details and communicating with the appropriate site personnel.
Observe cameras, alarms, and entry points from the front desk and report unusual activity, maintenance concerns, and/or security-related issues according to site procedures.