Lobby Ambassador

JLL•San Jose, CA

3d•$52,000 - $58,594•Onsite

About The Position

The Lobby Ambassador serves as the essential first point of contact for employees, visitors, and clients at our Cisco San Jose campus, delivering a premium hospitality experience that reflects JLL's commitment to workplace excellence. This role combines front desk operations, visitor management, and proactive workplace support to create a welcoming, professional environment. You will be responsible for maintaining exceptional service standards, managing daily reception activities, and ensuring every interaction reinforces our dedication to outstanding customer experience. This position plays a critical role in shaping positive first impressions while supporting the operational needs of our client and workplace teams.

Requirements

High school diploma or equivalent required
Minimum 1–2 years of experience in customer service, hospitality, reception, facilities management, or a related client-facing role
Excellent verbal and written communication skills with the ability to engage professionally across all organizational levels
Strong interpersonal and problem-solving abilities with a customer-first mindset
Demonstrated ability to multitask and prioritize effectively in a dynamic, fast-paced environment
Proficient in Microsoft Office Suite and ability to learn workplace management systems
Professional appearance, demeanor, and conduct that reflects JLL's brand standards
Ability to work independently while contributing effectively as part of a collaborative team
Flexibility to support additional Cisco locations within the San Jose campus as business needs require.

Nice To Haves

Associate's or Bachelor's degree in Hospitality Management, Business Administration, Facilities Management, or related field
Previous experience working in corporate reception, hospitality, hotels, or integrated facility management settings
Familiarity with service level agreements (SLAs) and performance metrics in a facilities or hospitality context
Experience with computerized maintenance management systems (CMMS) such as Corrigo
Strong attention to detail and organizational skills with proven ability to maintain accurate records
Demonstrated passion for delivering exceptional client and employee experiences
Ability to handle confidential information with discretion and professionalism
Physical ability to sit, stand, and walk for extended periods and occasionally lift up to 25 pounds

Responsibilities

Greet and welcome employees, guests, vendors, and clients with professionalism and warmth, setting a positive tone for their workplace experience
Manage comprehensive visitor registration, check-in/check-out processes, and real-time guest notifications to ensure seamless access and security compliance
Maintain an organized, presentation-ready lobby, reception area, and common spaces through routine inspections and proactive housekeeping coordination
Handle incoming phone calls, emails, and workplace inquiries efficiently, directing requests to appropriate teams and providing immediate support where possible
Support conference room and meeting space operations, including setup coordination, technology assistance, and scheduling support
Process workplace service requests including badge issuance, lost and found management, and general office support tasks
Coordinate closely with security, facilities, and workplace experience teams to address employee and visitor needs promptly and effectively
Maintain accurate daily activity logs, visitor records, and operational reports to support service delivery tracking and compliance requirements
Deliver exceptional customer service by anticipating needs, resolving issues proactively, and identifying opportunities to enhance the workplace experience
Support special events, executive visits, client meetings, and workplace initiatives as assigned, ensuring flawless execution and hospitality standards
Follow all safety, security, and company policies while maintaining confidentiality and exercising sound judgment in sensitive situations