Lobby Ambassador
About The Position
The Lobby Ambassador is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional, and friendly manner. This role will be responsible for delivering exceptional guest experiences through face-to-face engagement, proactive communication, and exceptional service. They will ensure that seamless consistent level of service is provided at every user touchpoint from employee and guest pre-arrival to departure. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.
Requirements
- Minimum 2-3 years previous customer service, hospitality related experience
- People Person: The best part of serving others is creating experiences for them that go beyond the expected
- Flexibility and positive attitude in managing shifting daily priorities
- Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required
- Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy
- Working knowledge in a range of information technology tools and platforms
- Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
Responsibilities
- Enthusiastically welcomes guests, anticipates their needs, and assists with arrivals, departures, and office orientations
- Engages visitors, employees and callers in a way that makes them feel warmly welcomed and assists them in a helpful and timely manner
- Maintains visible engagement and becomes well known in the workplace, schedules site walks strategically during periods of reduced reception desk coverage to minimize disruption to front Lobby Ambassador operations and assists customers and guests with their needs
- Effectively pairs services to guests' needs
- Serves as a resident expert with contacts in local cuisine, hotels and knowledge about special attractions and upcoming events
- Builds connections and networks throughout the hospitality industry
- Connects with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
- Maintains familiarity with all services within the facility and works with internal facilities management teams to facilitate a hospitality approach across services
- Works across teams to proactively communicate and prepare for all arrivals, anticipates and addresses concerns, and ensures operations without incident
- Demonstrates confidence, professionalism, responsiveness, and exceptional customer service skills
- Assists with support for meetings, reception, personal support and mail room where applicable
- Acts as a central point of contact, providing information and wayfinding for the campus, services, and activities
- Provide support for other duties and projects as business needs require
- Support mail services where applicable
- Implements and monitors standards of service to meet and exceed expectations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
